System Administrator

Job Description:Company's Enterprise IT, R&D Solutions organization is offering a tremendous opportunity for a Senior Systems Administrator to join a new technology-focused, exciting, and state-of-the-art life sciences research facility in Cambridge, MA. This hands-on role will be developed to take ownership and operation of new and existing systems both on-premises and in the Cloud (AWS). This position will participate in the support of G2D2 researchers by providing, supporting, and maintaining direct and escalated technical support of science workflows in both hosting and computational arenas.ResponsibilitiesSupporting day-to-day hybrid IT OperationsResponsible for the daily systems administration in support of on-premises (VMware) and cloud (AWS) environments and applications.Operation of Infrastructure services, and backups (NetBackup, Veeam, AWS backup) including incident response and coordination of MSP response.Manage disaster recovery (DR) for servers, databases, and file shares.Administration of endpoint dependencies, including central patching, application delivery, and updates.Supporting, maintaining, and implementing Window Servers (Vmware)Manage Windows client and Server operating systems in an Active Directory environment.Supporting and managing infrastructure devices LAN, WAN, VPN, Firewall, Switches, Routers, Server HardwareManagement of security certificatesMaintain technical configuration and knowledge base documentation.MonitoringAlerting response and resolution.Troubleshoot and address hardware, software, and OS-related issues.Manage escalations (internal and external).Participate in testing and implementation of new or upgraded servers and software applications.Participate in local, regional, and global projects under the supervision of senior staff.Support, and supplement available training for, end user service or application issues, including Linux OS.Provide support to on-prem and Cloud storage systems based on NetApp platforms.Participate and provide mentoring in the IT department's Co-Op program. Assist Co-Ops with improving IT workflows and processes, while enabling them to learn and apply new technologies.Participate in rotational backup support of 247365 global applications as part of an on-call rotation is requiredBasic QualificationsBS in Systems, or Network Administration, or equivalent experience4+ years of experience managing Windows client and Server operating systems in an Active Directory environmentExperience with Linux Operating Systems (Ubuntu, CentOS, RedHat, or AWS Linux)Experience with networking and troubleshooting network protocolsDemonstrated problem-solving and troubleshooting skillsFamiliarity with web and application serversOKTA andor Azure AD experience are a plus.Ability to learn quickly and perform under timeline expectations.Ability to prioritize & manage several tasks, work independently, and accomplish broad objectivesExcellent creating and maintaining technical and user-focused documentationAbility to collaborate and work productively with IT staff and research scientists of highly diverse backgroundsMust have excellent customer service skills and enjoy working in a small collaborative teamMust have experience and commitment to excellent customer service (on the phone, remotely, in person)Must be comfortable with and able to lift 50lbs) move standard IT equipment (computers, printers, etc.), and able manage computer and equipment setup requiring accessing cabling behind desks and on the floor.Desired QualificationsExperience or exposure to SDDC (VMware Cloud)Experience or exposure to database administration (Oracle, SQL, MySQL, Postgres)Experience or exposure to cloud service deliveryExperience or exposure to management of systems in a VMWare environmentExperience or exposure to DevOps technology (automation, containerization, log aggregation)Experience or exposure to backup technologies (Veeam, NetBackup)Experience working effectively with Managed Services Providers (MSPs) to deliver targeted solutions.

Created: 2024-10-19