Solutions Architect - Salesforce
CRH - atlanta, GA
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CRH is a leading global diversified building materials group, employing over 85,000 people at more than 3,600 locations in 32 countries. Imagine a company capable of providing the modern building materials needed to build our homes, schools, communities, even the bridges and highways to get you there. We are CRH Americas, North America's largest manufacturer of building products and the second largest globally. Job Summary The Solutions Architect will play a large role in design and delivery of solutions for our internal customers using Salesforce products. The primary responsibility is to work with the System Architect to recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another. These solutions should scale as the number of users increases and won't acquire lots of technical debt or require manual changes as time goes on. The Solutions Architect should bring technology, people, and processes together using governance and expert communication and listening skills to ensure solutions truly meet the needs of the business. This role will need a big picture thinker and an in-depth problem solver. An architect must have broad and deep knowledge of Salesforce, but they also need to possess listening, communication, and presentation soft skills. This position reports to the CRM Manager and requires experience managing multiple priorities and deadlines. This is role will mainly be remote with time in the office for meetings a few times per month. Job Responsibilities Conduct research into how each business unit is using Salesforce to recommend steps and a roadmap for Salesforce solutionsWork with the business users and Sales Operation teams to learn best practices of different business units and work with CRM Team to propose new Salesforce solutionsReview solutions with System Architect and recommend improvementsParticipate andor lead the solution design and implementation including the configuration, development, quality assurance testing, and deployment of CRM solutionsCollaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirementsAssist with grooming and refining the Salesforce product backlogWrite user stories and provide guidance on user story writing styleEnsure success and acceptance criteria are defined for each storyAssist with documentation of steps for testingPerform administration tasks such as managing fieldsrelationships, process builders, flows, approval processes, page layouts, validation rules, email notifications, custom buttonslinks, LWC, reports, dashboards, roles, profiles, sharing rulesAssist with solutions and implementations for the following:Sales CloudExperience Cloud (Communities)Commerce solutionsCPQ experienceManufacturing CloudMobile experienceContinue to gain knowledge using Trailheads, seminars, books, and other methods Stay up to date on Release Updates and work with System Architect to identify potential uses of new functionalityWork with Marketing and 3rd Party Vendors to ensure they have the correct data for Marketing Cloud and Pardot projectsProvide demo of solutionscapabilities to team members and internal stakeholdersTravel up to 25% Job Requirements 5+ years of experience working with Salesforce as a Salesforce Administrator or equivalentExcellent relationship-building skillsA pro-active personality, with a can-do attitudeStrong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the resultsMust have Salesforce Admin certificationCertifications in sales cloud, service cloud, experience cloud, and CPQ is a plusAvailable and responsive to question, clarifications and instructionsAbility to tailor communication to multiple audiences at all levelsA self-starter, experienced in leading projects or delivery workstreamsOutstanding written communication skillsAbility to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidenceA strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategyExcellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals What CRH Offers You Highly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsA culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! CRH is an Affirmative Action and Equal Opportunity Employer. EOEVetDisability
Created: 2024-09-30