Store Manager
Anonymous - costa mesa, CA
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KEY RESPONSIBILITIES:Business DevelopmentAchieve and exceed sales goals through outstanding selling techniques, clienteling, events, sourcing new customers, and building strong relationships with existing customers.Establish and implement Action Plans to achieve and develop sales for each product category and client segment.Implement and develop CRM initiatives to attract, recruit, develop, retain, and engage a clientele network for the store.Assign targeted quantitative and qualitative goals to SA and ensure they are achieved by communicating on a daily, weekly, and monthly basis and providing constructive feedback.Identify and develop the strengths of each SA, supporting professional growth through training and coaching.Operational ManagementEnsure current policies and procedures are correctly followed and respected.Take all the necessary measures to ensure loss prevention and safety in the store.Oversee scheduling and payroll according to the needs of coverage for the business.Actively support back of house operations, including stock receiving & returns, stock inventories, and dailyweeklymonthly routines.Handle customer complaints, ensuring issues are resolved in time, guaranteeing a high level of customer satisfaction.Accurately process all transactions, including the operation of the Cash Register.Manage and maintain the store's budget.Partner with the operations team to order packaging, supplies, and maintenance requests.Support in assigning divisions of responsibilities within the sales advisor team.Partner with operations to ensure the organization of inventory is maintained during incoming and outgoing deliveries, end of season, transfers, cycle counts, etc.Additional ResponsibilitiesMonitor and maintain visual merchandising standards daily, ensuring that all products are properly displayed.Support in recruiting and training the sales staff.Keep updated with fashion trends, know, and monitor the business environment, including local competition, and communicate this information to the team.Motivate and create a sense of belonging and business involvement.Act in line with the Company's Selling Ceremony & Company Values.SKILLS AND QUALIFICATIONSSignificant experience in retail or the sale of luxury goods.3 to 5 years of successful experience in a managerial position.High sensitivity to client experience and loyalty.Exceptional interpersonal and communication skills.Strong planning and organizational skills.Adaptability, openness, listening abilities, curiosity.High availability and responsiveness.Product and fashion sensitivity, commercial awareness.Mastering computer skills: Excel, PowerPoint, Outlook.Ability to provide constructive feedback, coach, and develop your team to success.Ability to drive results and manage teams.Foreign languages and a Bachelor's Degree are preferred.
Created: 2024-09-30