Level II IT Technician: On-site & Remote Support ...

*Please email resumes to *This position is NOT remote and requires candidate to be in-office, located in Irvine, CA*Level I - II IT Technician: On-site & Remote Support PositionRNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills. This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must!A successful candidate will have:Effective communication skills with non-technical clientsGreat problem-solving skillsStrong Microsoft Active Directory experienceOffice 365 and Azure knowledgeMeraki product experienceDatto product experienceSharepoint OneDrive & Teams experienceITGlue experienceBonus experience: Autotask and ConnectWiseThis position includes the following responsibilities:Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to:operating system and application installations,network, hardware deployment and recovery, andinstallation and upgrade of new and existing computer equipment.Build, configure, and modify workstations, including:installation of operating systems, applications, and company-specific files,configuring security settings,adding hardware drivers, andupdating and patching operating systems and applications.Perform maintenance tasks and configuration with desktop management software tools including:software updates and patches,remote control tools,application inventory and management,inventory reporting and IT asset managementimaging computersEstablish and maintain user accounts and passwords in accordance with company information security guidelines.Expectations:A high degree of accuracy and attention to detailAble to work independently, multi-task, and take ownership of various parts of a project or initiativeAble to work under pressure and manage tight deadlines or unexpected changes in expectations or requirementsGreat organizational skills. Able to prioritize tasks while handling various projects simultaneouslyWork with internal teams and cross-functionallyTwo to three years Managed Service Provider (MSP) experience preferredGood driving record requiredWe are looking for candidates with a minimum of 2 years of IT experience in a business environment. (preferred)Job DescriptionCustomer serviceDesktop support, manage client requestsCommunicate with vendorsEvaluate and document client systemsInstall software, hardware, troubleshoot Windows OS, backups, and other computer infrastructureConfigure workstations, deploy tablets, phones, printers, and imaging solutionsManage support tickets and escalationRespond to system alerts, outages, and service requestsPerform other work-related duties as assigned.Job Type: Full-timeSchedule: Monday-Friday: 9am - 5pmExpectation: in-person 4 days a week, with option to work remote 1 day a week (TBD)Benefits include:PTOPaid HolidaysHealth InsuranceJob Type: Full-timePay: $22.00 - $27.00 per hourBenefits:Health insurancePaid time offSchedule:8 hour shiftMonday to FridayAbility to commuterelocate:Aliso Viejo, CA: Reliably commute or planning to relocate before starting work (Required)Experience:Help desk: 2 years (Required)Windows: 2 years (Required)Work Location: Hybrid remote in Aliso Viejo, CA

Created: 2024-10-19