HVAC Service Manager
People MVR - cambridge, MA
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Are you an optimistic, proactive, confident self-starter that thrives in competitive situations? Are you focused on winning and driven to be the best you can be, whether at work or hobbies? Does mentoring people and growing a team speak to you? Due to rapid growth, we're currently seeking a dynamic, experienced Service Manager to help us achieve our company goals. As a Service Manager, you will lead a team of technicians, ensure excellent customer service, drive revenue goals, and promote a positive work environment. The ideal candidate will have a proven track record in management, exceptional leadership skills, and a commitment to delivering outstanding service. Benefits: Competitive pay with a base salary of $110,000 and a quarterly bonus structure Medical, dental, and vision insurance Paid Holidays, Sick and Vacation time Paid Training A Dedicated benefits specialist to answer all of your questions! ... & so much more! Responsibilities: Team Leadership - Direct and supervise staff members in the HVAC Service Department Work collaboratively with Dispatch to match opportunities and technician strengths, ensuring the right technician is assigned to each service call Set individual goals and Key Performance Indicators (KPIs) for all staff positions in conjunction with the Leadership Team Monitor staff performance to ensure daily revenue and sold-hour goals are met Train and advise staff members on winning new referrals and gaining repeat business Foster a positive work environment, promote employee engagement, and show recognition for individual contributions Conduct regular coaching sessions and provide feedback to improve employee performance Customer Service and Complaint Resolution - Resolve customer complaints and negative reviews promptly and professionally Adhere to customer satisfaction metrics, evaluate performance, and coach staff to success Build a plan for escalating customer complaints that results in quick and favorable resolutions Ensure that all customer interactions reflect the company's commitment to excellence and brand loyalty Operational Management - Assist in creating an annual budget and control direct expenses such as material, labor, and subcontractor expenses Manage and execute after-hours procedures and policies effectively Ensure sufficient staff levels to meet ongoing customer demand and seasonal spike Promote enthusiasm, adherence to core values, and shape the company culture Training and Development - Monitor employee engagement levels and promote a healthy work environment. Attend Nexstar and non-Nexstar training events, including Service System training and visits to other Nexstar member offices and accompany others to training when needed Follow a consistent, effective, and measurable coaching and training platform Conduct operations and meetings with the Leadership Team and key individuals to increase productivity levels Daily ridealongs when needed Weekly Service Meetings Weekly one on one coaching sessions Qualifications: Proven track record in management and operations At least 3 years of management experience Trade experience of 5 years or more in HVAC industry Proven ability to inspire personal and professional growth in team members Highly organized with exceptional follow-through abilities Strong verbal and written communication skills Detail-oriented and highly organized multitasker with excellent presentation skill Ability to build trust, demonstrate empathy, and promote a healthy work environment Engaging personality that thrives in a fast-paced, goal-driven environment Highly motivated, flexible, and maintains a positive attitude If you're looking to be part of something more than just a job and want a career where your contributions are appreciated by both your team and customers, where your work directly impacts the company's and your own success, then please submit a copy of your resume for consideration .
Created: 2024-09-29