Delivery Manager
YASH Technologies - minneapolis, MN
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Title: Delivery ManagerLocation: Minneapolis, MN Responsibilities:· Responsible for customer satisfaction related to engagements being managed through delivery.· Participate in customer's vendorpartner excellence programs -these programs focus on rewarding partners who provide business value, demonstrate technical leadership, improve quality, bring efficiencies, and deliver cost savings.· Responsible for on time, under budget, quality delivery of all services· Lead, execute, validate contentestimatesmodel, and defend Statement of work for new potential opportunities. This involves different groups within organization and effective coordination and communication is a must.· Responsible for maintaining gross margins as per company defined goals.· Help improve and establish frameworks for processes, policies, procedures, measurements, reporting -everything that applies irrespective of competencies.· Experience with managing multiple teams, customer, and exposure to handle 10M+ accounts.· Will not own resources other than delivery and programproject managers. Resource Managers will own resources. However· Out of the box thinker to solve resource and skills problems using different techniques.· Participate in resource planning with resource managers.· Track and fulfill staffing resource requests.· Help organization in building next generation of engineers.· Customer facing responsibilities.· Regular connect with customer stakeholders.· Review overall program status with customer stakeholders.· Gather engagement and individual resource level feedbacks and resolve any issues.· Team facing· Track and lead internal team utilization.· Regular 1 -1 with team members (onshoreoffshore)· Deep dive to understand constraints.· Mentoring of next level of leadership· Close coordination with offshore leadership· Account Team facing· Participate in TOT meetings along with SalesAccount Manager and Consulting groups· Where possible, identify new opportunities and get the right team involved.· Resource risk identification and mitigation· Understand customer technical and business landscape.Feel free to reach me at or dial me direct at +1 (309) 751-4681
Created: 2024-09-26