Business Analyst - for Policy/Claims & Billing
TEPHRA - morristown, NJ
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Description: Role • The Business Analyst will be responsible for leading the business and functional requirements definition for Policy / Billing / Claims administration as well as downstream systems and reporting. • The business analyst will also be responsible for planning and facilitating user acceptance testing and managing business relationships. • The role requires up to 30% travel to client sites. Responsibilities • Lead requirements definition for complex projects and multi-year initiatives. • Identify and translate business needs into clearly defined requirements, and create documentation inclusive of business use cases, process flows, data flows, traceability matrices and report mock-ups. • Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations. • Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval. • Build strong relationships within the business units and support functions to understand the business needs. • Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues. • Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes, and are consistent across products where possible. • Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements. • Facilitate UAT execution phase and work with project manager to obtain user acceptance test signoff. • Travel as required, approximately 30%. Must Have's • Relevant Business analysis experience in the Commercial Property & Casualty insurance industry. • Strong technology experience with policy /billing / claims administration solutions. • Experience with prior P&C COTS product strongly preferred. • Experienced with Agile SCRUM methodology and business analysis methodologies; working knowledge of business analysis documentation standards. • Hands-on experience writing user stories is required. • Knowledge and experience leveraging both IT solutions and business process improvements. • Experience operating and interfacing with business management, including negotiation and presentation skills. • Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and the out of the box software functionality. • Excellent problem-solving and analytical skills. • Experience working with in a regulatory reporting environment, i.e. ISO Rates, Rules and Forms Experience Requirements • Excellent communication skills, both written and verbal. Understands communication channels and escalates appropriately. • Must be proficient with process modeling tools (e.g., Visio). Experience with other visualization tools is beneficial. • Strong initiative; able to self-manage. Comfortable with ambiguity and able to work through it to get the right things done. • Must be able to see tasks through to completion without significant guidance. • Personal time management skills and ability to meet individual and team deadlines. • Education • B.A / B.S degree • Certified Business Analyst Professional (CBAP) is a plus • Insurance Certification, i.e. CPCU a Plus Notes( if any) • Experience working at large/Tier 1 Property & Casualty insurers is desirable
Created: 2024-09-24