Sr IT Analyst : NiSource

Title: Sr IT Analyst Location: hybrid and must be local to Columbus, Ohio or willing to relocate.(2-3 days onsite) Duration: 10 months Visa: USC, GC, GC-EAD Interview: Phone/Zoom Need Two Candidates Must Possess all the following skills: • 5-7 years' experience in Disaster Recovery and infrastructure services, deployment and support • Experience working closely with service providers and delegating operational activities to them, as directed by a manager • Knowledge of IT infrastructure components, trends and best practices • Knowledge of ITIL processes and metrics • Experienced in executing Disaster Recovery exercises and failover testing across multiple data centers • Experienced in ServiceNow platform such ITOM, ITSM and Business Continuity Module. Responsibilities: An IT Analyst will: • Work closely with IT Delivery, IT Shared Services, and business unit professionals, project managers and other areas of NiSource, and Service Providers to perform and/or support operations processes, including procurement and payment processing, spending optimization, and expense management related to infrastructure services. • Help drive resolution of operational and service-based issues, reviewing, analyzing and reporting on Service Provider operations, as directed by the Manager of IT Operations • Prepare for and help facilitate regular performance review meetings with the Service Provider and prepare performance and status information for NiSource IT and business leaders, as requested • Resolve or escalate issues related to operations in a timely manner • Work closely with NiSource project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality) • Work closely with the IT Shared Services to resolve Service Provider related issues and to help ensure accurate reporting related to Service Provider performance • Gather infrastructure services data on spending patterns for analysis and reporting. • Provide information on spending for company cost allocation and metric reporting. • Gather data on day-to-day operational execution of services and equipment delivery for analysis and reporting. • Review monthly/annual forecast of expenses for the IT Budget and analyzes and report variances to budget. • Facilitate audits of processes related to Infrastructure Services. • Assist in ensuring the Service Providers are adhering to NiSource's defined standards • Confirm that Infrastructure Services supporting documentation is available and kept up to date • Maintain a solid understanding of the Service Providers' operational and service delivery capabilities and processes • Work closely with the Disaster Recovery Modernization project to implement ServiceNow Disaster Recovery module and manage support of it • Review Application Restore Procedures and Run Books in preparation of Disaster Recovery exercises and failover activities • Participate and help run the Disaster Recovery exercises and failover activities • Be dedicated to the Disaster Recovery program at NiSource under Infrastructure.

Created: 2024-11-02