Head of Executive IT Support

Head of Executive IT Support Our client is a PHENOMENAL global alternative investment firm located in Midtown Manhattan. Founded over two decades ago, the firm has continuously expanded its expertise across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space.The firm excels as strategic investors, engaging dynamically in a wide range of investment opportunities. Their distinctive approach is rooted in deep sectoral knowledge, particularly in areas such as credit solutions, corporate restructurings, and event-driven investment scenarios. Their aim is to unlock value and deliver outstanding returns through astute market insights and decisive action, supported by a comprehensive suite of investment products that tap into their extensive global strategies.Position Overview:This role is for a Head of Executive IT Support who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various locations.The selected candidate will be the primary contact for all technology-related issues within these environments.Key Responsibilities:Oversee desktop and network support services for the Managing Partner and other senior executives.Supervise and mentor a team member to ensure effective and efficient service delivery.Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations.Lead and manage technology projects, such as:Establishing home networks with backup internet connectivity.Upgrading security camera systems at residential sites with minimal disruption.Assisting in multimedia content creation for marketing and promotional efforts.Troubleshoot mobile, desktop, and laptop issues as they arise.Provide IT support for both business-related and personal travel.Analyze current processes to identify inefficiencies and recommend improvements.Stay updated on the latest trends and advancements in IT infrastructure.Key Qualifications:Bachelor's degree in Information Technology or a related field.8-15+ years of experience in IT or a related industry.Proven experience managing small teams and leading technology projects.Strong verbal and written communication skills.Familiarity with AppleMaciOS products and their best practices within a professional setting.Experience with Windows 1011 and Microsoft Office Suite; knowledge of Windows Server is a plus.Knowledge of both enterprise and residential phone systems is beneficial.Experience in generating multimedia content for marketing is an advantage.Strong problem-solving abilities and a resourceful, innovative terest in high-end consumer electronics.Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos).Ability to collaborate with network administrators and security professionals to maintain secure residential networks.Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices.Client-focused with high energy, always willing to go the extra mile to meet needs.Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise.Professional demeanor and ability to remain composed in high-pressure fortable working with external vendors and technicians to resolve issues.Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

Created: 2024-11-02