Front Desk Agent

Job description JOB TITLE: Front Desk Agent REPORTS TO: Front Desk Supervisor EXEMPT STATUS: Non-exempt =============================================== BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. ESSENTIAL FUNCTIONS: Handle guest registration and room assignments, accommodating special requests whenever possible. (10%) Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (10%) Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%) Resolve customer complaints; assist customers in all inquires in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (15%) Cancel room reservations according to procedure. (5%) Treat customers in a professional and courteous manner according to procedures. (5%) NON-ESSENTIAL FUNCTIONS: (5%) Inventory guest room keys according to policy and request re-keying as necessary. Assist with responsibilities and duties in the absence or heavy volume in the Job Types: Full-time, Part-time Pay: $15.05 - $17.00 per hour Schedule: 10 hour shift 4 hour shift 8 hour shift Day shift Evenings as needed Evening shift Holidays Morning shift Night shift Weekends as needed Experience: Hotel experience: 1 year (Preferred) Ability to Commute: Yardley, PA 19067 (Required) Work Location: In person

Created: 2024-11-02