Healthcare Problem Management Coordinator
InSource - philadelphia, PA
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Healthcare Problem Management Coordinator Candidate MUST CURRENTLY reside near Philadelphia, PA 19103 area to work onsite every Tues, Wed & Thursday. DO NOT APPLY if you live outside this area. Relocation is not an option. No C2C/NO Visa/NO 3rd party candidates. Pay range: $38-$40/hour on W2 Send resume to asim dot ghosh at insourcenow dot com Job Description If you are passionate about solving problems, if you hope to dive deep into health insurance operations, and if you hope to be part of a growing team with high visibility across leadership, this would be the right opportunity for you. Our client is migrating its business processes to new vendors and systems. Working as a part of the Issue Management team in Operations, you will be responsible for managing problems throughout the migration. Responsibilities Analyze, trend, and track new ServiceNow business incidents on a daily basis. Conduct Root Cause Analyses of issues across domains such as enrollment, billing, claims, client setup, provider networks. Categorize incidents into trended problems, open and maintain problem tickets through the problem management ServiceNow module. Update problem tickets with Root Cause, release information, impact, external communication, and other important ticket components. Facilitate problem management meetings with key business stakeholders to identify, update and resolve issues. Develop and maintain a problem management database to track issues and their resolution status. Develop training documentation for business teams, ensuring our organization is well equipped to open, reassign, update, and resolve tickets. Document issue management policies and best practices. Partner with the Rapid Insights team, developing tools to monitor the business and quickly identify new issues. Required Qualifications 3+ years of healthcare or health insurance operations experience. Strong social and communication skills, and the ability to work as a matrixed leader across an organization. 2+ years of experience in problem management or a related field. Bachelor's degree or equivalent experience. Desired Qualifications (Nice to Have) Strong analytical skills and the ability to identify trends and root causes of problems. Experience working with ServiceNow and Tableau. Knowledge of Google Big Query, SQL, or other coding languages.
Created: 2024-09-18