IT Service Delivery Business Analyst (Governance and ...

Job Description IT Service Delivery Business Analyst | Digital Workspace Team Cincinnati, Ohio, United States Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning as one. We're looking for an IT Service Delivery Business Analyst to join our ever-evolving Digital Workspace team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Our Technology and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen. The Digital Workspace Team specifically manage the end user compute experience, enabling Worldpay users to work from laptops, mobile devices and virtual desktops. These compute endpoints need to be connected, reliable and performant in order to optimize our human capital throughout the business. What you'll own Change is a constant in the modern world, you will help the team to navigate the complexities through analysis and problem solving The customer comes first in all that we do, so you will help the team to understand what's needed by managing requirements, then through documenting, tracking and analyzing, recommend viable solutions Running analysis within complex projects and workstreams Analyzing the present and future business processes to drive continuous improvements, improve governance and compliance Creating reports to help communicate valuable information throughout the team and on a wider scale to the business Helping to monitor, maintain and improve the quality of IT products / services through analytics Developing document materials and training literature when beneficial Business leader and stakeholder management Where you'll own it You'll own the role in our thriving North American region, where the global headquarters are located (Cincinnati, Ohio) and there are also multiple regional offices. The role can be office located or remotely based with an association to the nearest office. While there is a large team of Worldpayers based in North America, many of whom are remote, there are collaborative spaces in each of the regional offices and there are regular opportunities to celebrate with each other in person. What you bring A bachelor's degree in Business Administration, Finance, Information Systems, Mathematics, Statistics or related field A minimum of five years of experience in the following areas:- Business and technical requirements management (JIRA, Confluence), process modelling (Microsoft Viso), verification and methodology development Data analytics, interpretation and visualisation techniques, including advanced use of software such as Tableau, Microsoft Excel and Power BI Excellent verbal and written communication skills with the ability to organise meetings, prepare and present clear supporting documentation Strong problem-solving skills with an analytical mindset, alongside an ability to negotiate with multiple businesses and stakeholders to find solutions for technical challenges Attention to detail and ability to maintain a high level of accuracy when under pressure An open-minded, flexible and creative approach to work Proficiency in a wide array of computer applications, e.g. Draw.io, Lucidchart and Miro Added bonus if you have Financial Services, Banking, Payments and or Technology industry experience Agile (Scrum, Kanban) and Lean Six Sigma experience and or qualifications Large Enterprise Database experience, such as Oracle, SQL, IBM Db2 Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits Time to support charities and give back to your community Parental leave policy Global recognition platform Virgin Pulse access Global employee assistance program What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative . We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic . We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can't wait to hear from you. To find out more about working with us, find us on LinkedIn. #LI-CG1 Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $77,100.00 - $125,680.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Created: 2024-11-02