Trainer Senior BSA (Hybrid)
Serigor Inc - washington, DC
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Job Title: Trainer Senior BSA (Hybrid) Location: Washington, DC Duration: 12 Months+ Job Description: As a BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new applications, developing training material, and delivering training. This position requires 4 days on-site. Responsibilities: Business analysis and process mapping Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software applications. Collaborate with Product Owners to understand business processes, watch demonstrations, and using a sandbox, develop training material for staff. Identify channels to deliver training to staff including videos, tipsheets, contextual help, and others. Training and organizational change management. Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support. Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, Azure DevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible. Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively. Skills: Skills Required / Desired Amount of Experience BA experience Required 15 Years Project management skills with the ability to prioritize tasks and meet deadlines Highly desired 5 Years Requirements gathering and documentation Required 15 Years MS Office/suites experience Required 11 Years Hands-on end-user training on Dynamics 365 Highly desired 3 Years Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support Required 3 Years Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria Required 3 Years Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION Required 2 Years Experience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePoint Highly desired 1 Year Experience in Child Welfare Agency Highly desired 1 Year #J-18808-Ljbffr
Created: 2024-09-17