Senior Technical Support Specialist
Nms Health - hamilton, OH
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Responsibilities: Technical Support for Application Stack: Provide comprehensive technical support for the organization's application stack, including troubleshooting and resolving issues. Ticket Management: Manage and prioritize support tickets, ensuring timely resolution according to Service Level Agreements (SLA). Staff Communication: Maintain clear and effective communication with internal staff regarding technical issues and resolutions. Client Communication: Act as a liaison between clients and the technical team, ensuring clients are informed about the status and resolution of their support tickets. EPS/Pod Support: Provide technical support for the EPS and Pod systems, including: Creating and running SQL queries. Generating custom reports. Resolving level 3 support tickets which require scripting and database knowledge. Scripting and Reporting: Develop and maintain scripts for automation and reporting using SQL Server. Special Projects: Participate in special technology-related projects as assigned, contributing technical expertise and support. Requirements: Technical Skills: Proficiency in C# and . Strong understanding of SQL Server, including query creation and report generation. Experience: Previous experience in technical support roles. Proven ability to communicate effectively with clients and internal staff. Education: Bachelor's degree in Computer Science or a related field with a focus on technical support, troubleshooting, and scripting in C#.
Created: 2024-09-16