Customer Service Representative
Collabera - livermore, CA
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Description Home Search Jobs Job Description Customer Service Representative Contract: Livermore, California, US Salary: $23.00 Per Hour Job Code: End Date: Days Left: 29 days, 3 hours left Apply This role is vital in supporting our mission to address some of the world's greatest healthcare challenges by providing seamless support and high-quality service to customers and trainers. Key Responsibilities: Call Management: Handle inbound and outbound calls; transfer calls to appropriate departments as needed. Order Coordination: Create new customer meter orders and dispatch them to the nearest available trainer for in-person training. Generate supply orders for customers who have already been trained. Email Management: Respond to email inquiries received in department mailboxes, ensuring timely and accurate communication. Training Coordination: Obtain updates from trainers on outstanding training sessions and provide necessary support to ensure prompt completion. Performance Metrics: Meet established performance metrics for quality and operational efficiency. Problem Solving: Overcome objections quickly and accurately; make informed decisions while following company procedures. Tracking and Reporting: Track productivity and report any opportunities for improvement to management to enhance customer and trainer experience. Adaptability: Handle changes in a fast-paced, team environment and assist with special projects as directed by the manager. Policy Adherence: Adhere to company policies and procedures, including maintaining a professional dress code. Shift Availability: Flexibility to work any shift during operating hours. Required Qualifications: Education: High School diploma or equivalent. Data Entry: Strong proficiency in heavy data entry tasks. Problem-Solving Skills: Ability to use reasoning and critical thinking to solve problems. Multi-Tasking: Demonstrates the ability to multi-task effectively in a dynamic work environment. Initiative: Takes initiative on assignments and projects and assumes ownership of results. Communication: Strong verbal and written communication skills; demonstrates professionalism and positive interactions with others. Customer Service: Exceptional customer service skills, including courtesy, empathy, and flexibility. Integrity and Judgment: Demonstrates personal integrity and good judgment in all interactions. Technology Proficiency: Able to use multiple computer applications and an ACD telephone system. Preferred Qualifications: Experience: 1-4 years of high-volume call center experience. Software Skills: Proficient in MS Office programs (Outlook, Word, Excel) and keyboarding; basic understanding of Learning Management Systems (LMS) such as METRO/LERN. Technology Savvy: Proficient in Windows-based applications and internet use. Sales Performance: Successfully met or exceeded sales quotas in a performance-based workplace. Pay Rate: $23/hr Job Requirement Customer Service Data Entry Logistics Call Center Inbound Calls Outbound Calls Reach Out to a Recruiter Recruiter Email Phone Gagandeep Singh Apply Now
Created: 2024-09-16