IT Refresh Analyst
Encore Technologies - cincinnati, OH
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Encore Technologies is seeking a IT Refresh Analyst for immediate hire.Encore Technologies has been named one of the fastest-growing companies and Tech Company of the Year by the Cincinnati Business Courier. We are a comprehensive IT support provider focused on solving business challenges with innovative solutions. Our mission is to serve as a long-term trusted advisor to help develop and support our customer's strategic and transformative initiatives.This a full-time opportunity and the work is onsite in Cincinnati OH.The work schedule is Monday-Friday 7:30 am to 4:30 pm ETMust have reliable transportation and a valid drivers licenseThe pay range is $20 - $22 hrRequirements:Meet regularly with department contactIdentify all eligible systems within the department and provide a list to the department contact and department director.Quote and order all necessary computers and accessoriesUpdate refresh database with refresh dates.Ensure new computers will match cut sheets.Identify special BMI software packages and verify licensure. If licensing is not valid the coordinator will alert the department, contact and they will need to resolve their licensing issue(s) with BMI.Identify systems that will require an overnight backup and schedule accordingly.Day one support and escalated end user support.Lead refresh team into department and introduce technician team Leads to department contact.Be available for initial escalations and any issues that arise.Qualifications:Bachelor's Degree Business Preferred Expertise with Microsoft Office including Excel, Access, and SharePointKnowledge of IT and hospital systems preferredStrong written and oral communication skills, particularly in cross-functional collaboration, facilitation, and negotiationAbility to work on multiple projectsdepartments refreshes and effectively manage prioritiesImproving performance, meeting commitments, and getting resultsExceeding customer expectationsEffective communication skillsSome experience in project managementEnsure projects are on or ahead of scheduleReview all job contract documentsImplement and monitor project schedulesMaintain project meeting minutesReport project progress to the Delivery Service ManagerEvaluate subcontractor performanceAssemble project closeout documents and warrantiesFacilitate flow of paperworkEncore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Created: 2024-09-16