Call Center Specialist
Insight Global - columbus, OH
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Company: CGI FederalPosition: Call Center SpecialistLocation: Onsite - 107 S High St, Columbus OHDuration: 6-month contract with extensions and a possibility for permMUST HAVES : 3-5 years of experience in Customer ServiceThe ability to make ~50 calls a dayExperience using ticketing systems and solving problemsGreat soft skills: timeliness, commitment, etc.PLUSSES :Experience with ZendeskHave a basic understanding of the housing programResponsibilities:Provide administrative support for members located in the Columbus, Ohio office.Monitor, record, and disseminate mail and email correspondence for the team members, as needed.Call Center Duties- answering inbound questions and concerns.Assist with mass mailings and phone calls.Identify and escalate unresolved inquiries to management.Respond to program tickets in response to program concerns.Collect, scan and upload required paperwork from households.Ensure case files are complete and accurate and sign off on appropriate documents.Enter client data into CGI and CMHA's system of record.Assemble family briefing packets.Respond to applicants or other interested parties regarding program information, waiting list information, and other similar inquiries.Help applicants and tenants fill out various forms relating to HCVP and other services.Provide program information and resources to clients.Schedule and organize client appointments.Ability to handle office equipment in a fast-paced environment using scanners, copiers and fax machines.Maintain positive relations with owners, applicants, participants and their representatives, and stakeholders.May be assigned to other projects as needed.
Created: 2024-09-16