Customer Service Representative

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. JOB TITLE: Customer Service/Sales Representative DEPARTMENT: Customer Operations LOCATION(S): Phelps, NY/Remote REPORTS TO: Manager, Residential Customer Service SUPERVISES: None EXTERNAL RELATIONSHIPS: Customers, Vendors, Consultants, Tech support centers. JOB SUMMARY: This position is accountable for day-to-day customer service interactions with OTTC/GNS customers. Customer Service at OTTC/GNS is a progressive work group providing many services to internal and external customers including phone/e-mail/chat support, reporting, and other duties. Customer Service at OTTC/GNS is closely aligned with sales and operations. PRIMARY DUTIES & RESPONSIBILITIES: Responsible for providing customer service for all customers (residential and commercial) Monthly sales goal and quota Outbound calling campaigns occasionally to help boost incoming revenue for the company Sales/transitions and other revenue generating activities within the department Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time Experience in dealing with challenging interpersonal situations using flexibility to create positive change Strong face to face, written and verbal communications skills Experience diffusing difficult customer situations Billing related situations QUALIFICATIONS REQUIRED EXPERIENCE & KNOWLEDGE: Two years of experience in direct or related industry Associates degree in business or a combination of education and experience Interact with complex database and management systems supporting customers PHYSICAL DEMANDS: Ability to work in an office environment that is sometimes busy and with a moderate level of noise Ability to sit or stand for extended time frames Ability to use office equipment, phone, computer, copier etc. Ability to lift up to 25 pounds $20 - $20 an hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Created: 2024-10-19