Onsite Technician
Apex Systems - macungie, PA
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Apex Systems, America's second largest technical staffing firm, has a 6-month contract opening for On-Site Support Technician with a warehouse client in Macungie, PA. This is a fast-paced, cutting edge environment offering room for advancement, professional and technical growth and long term stability. We are looking to hire fast and expect these resources to start soon. Quick Overview:Title: Onsite Support TechnicianDuration: 6 Month Contract Location: Macungie, PAShift: Monday-Friday, flexible start time of 6:30A-3:00PSummaryThis position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes to achieve the end results. The goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly work as a team.ResponsibilitiesSetupimaging of new user equipment (Laptops running Windows 10, Mobile phones running iOS or Android) according to global guidelinesDelivery of end-user equipment to the usersGeneral OFFICE support to end-usersDeliver and Support infrastructure solutions required by the businessPerform delivery and support work according to standard methods and processesExecute time-critical support of industrial IT solutionsCollaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge basesUse delegated authority from global operations teams to manage local infrastructure solutionsProficient in general network design and troubleshooting from a connected device perspectiveProvide continual communicationfeedback to end-users to understand their requirements and setting the appropriate stall and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)Install, configure, and support various handheld barcode scanning devicesInstall, configure, and support specialized barcode printersHave a good understanding of LAN connectivity (wired & Wi-Fi) in support of existing infrastructureAssist PC Users in utilizing PC applications for office & factory automation and solving business problems.Perform scheduledunscheduled upgrades to machines to maintain a safe & secure network due to OS vulnerabilities and virus outbreaks.Image & configure new and existing machines to end-user expectationsDeploy new computers to end-users by transporting equipment via handcart and personalcompany vehicle in which lifting up to 50 lbs. is involved.Ability to produce documentation for Knowledgebase solutionsRotational on-call supportParticipate in global projects that have an impact on the local business, as neededOther duties as assigned Key Qualifications and Capabilities Bachelor's Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.Ideally, at least 5 years' experience in a manufacturing environment.Five years of IT experience preferred.Experience working in a highly matrixed organization.Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.The ideal candidate will be highly motivated with a strong sense of urgency.Dedicated to delivering customer valueAbility to build effective relationshipsSolid communication skillsWork patiently with end-users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutionsOpen to change and enjoys the challenge of unfamiliar tasksPursues tasks with energy, drives and has a need to finishBroad IT backgroundHas fluency in English, both written and spokenExperience in Cloud technologies a plus Why APEX?We offer weekly pay, direct deposit, competitive pay ratesHealthMedical benefits, Life Insurance, 401k, Employee Stock Purchase ProgramDiscounts to most major certification programs, access to multiple technical training platforms and programs
Created: 2024-09-14