Loan Specialist
US COMM FOR REFUGE - arlington, VA
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The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our . OVERVIEW The Loan Specialist will be responsible for daily collection activities and management of delinquent accounts in a face paced collections department. This position reports to the Controller but will be under the day to day direction of the Senior Loan Specialist. ESSENTIAL DUTIES AND RESPONSIBILITIES Create and process loan payment correspondence, promissory notes and other required client contact notes; Provide customer service and respond to clients' request for documentation and information about their accounts quickly and professionally; Resolve service issues regarding collection issues, payment processing, refund, dunning, and skip tracing for delinquent accounts; Maintain affiliate relationships to secure accurate and timely information about clients; Establish and maintain effective and collaborative working relationships with the collections team and accept responsibilities that are interchangeable within the department; and Performs other duties as assigned by supervisor. All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). POSITION REQUIREMENTS High school diploma/GED with 3-5 years of high volume collections experience is required; Knowledge of billing and collection procedures is required; knowledge of FDCPA guidelines preferred; Strong attention to detail, and ability to prioritize and manage multiple responsibilities; Goal-orientated and commitment to excellent customer service is desired; Excellent written and verbal communication skills and ability to communicate with a diverse range of people, including people with limited English proficiency; Demonstrated support of USCRI's values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace. PHYSICAL DEMANDS Use of manual dexterity, tactile, visual, and audio acuity; Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands; Occasional lifting (up to 25 pounds), bending, pulling, and carrying; and Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. TRAINING REQUIREMENTS Satisfactory completion of USCRI's Orientation and Training; Complete additional training as identified by supervisor or Human Resources. ADDITIONAL NOTES Please submit a resume with cover letter describing your interest and qualifications with your application. References will be required at time of the final interview. No telephone calls please. Position will remain open until filled. EQUAL EMPLOYMENT OPPORTUNITY U.S. Committee for Refugees and Immigrants is an equal opportunity employer.
Created: 2024-09-14