Clinical Liaison

Description General Summary: The general purpose of the Clinical Liaison: The Clinical Liaison is responsible for overseeing the comprehensive assessment processes for individuals with Serious Emotional Disturbance (SED) and Severe Mental Illness (SMI). In addition, the Clinical Liaison will work with the Chief Clinical Officer and Clinical Directors to ensure that all aspects of the assessment and planning phases are executed with precision and adherence to regulatory standards. Qualifications: • Master's degree in a related field (e.g., Psychology, Social Work, Counseling). • Clinical licensure (e.g., LCSW, LPC, LMFT, LISAC. At minimum associate licensure required, but independent licensure preferred. • Valid Arizona Driver's License • Must possess an AZ Fingerprint Clearance Card or be eligible for one • Proven experience in mental health assessment and service planning. • Familiarity with relevant regulations and standards. • Strong organizational, communication, and interpersonal skills. • Proficient with MS Office products, email, internet, basic database navigation. • Knowledge of electronic health records (EHR) systems. • Ability to work independently and collaboratively within a multidisciplinary team. • Must be at least 21 years of age Essential Functions: SED & SMI Packets Management: Compile and maintain accurate and up-to-date SED and SMI packets for all applicable members. Collaborate with internal & external entities to collect necessary information, ensuring the completeness and accuracy of the packets. In addition, when SED approved, coordinating with Member Services to ensure the insurance payor is updated in the EHR. Behavioral Health Professional (BHP) Duties: Work with all Clinical Directors to ensure timely review and singing of all assessments (72 hours) and services plans (72 hours). Conduct thorough reviews of assessments and service plans conducted by staff to ensure compliant documentation. Provide constructive feedback to staff, ensuring that assessments are comprehensive and align with industry standards and organizational protocols. Collaborate with the Clinical Directors to address any deficiencies or gaps in assessments and service plans. Work with Clinical Directors to ensure that all BHPP and BHT staff receive BHP oversight/supervision at minimum 1 every 2 weeks. Collaboration and Communication: Work closely with clinical and case management teams to facilitate seamless communication regarding individual cases. Collaborate with external agencies, community partners, and healthcare professionals to gather additional information and insights for comprehensive assessments. Maintain clear and open lines of communication with all stakeholders involved in the assessment and service planning process. Regulatory Compliance: Stay updated on relevant regulations, policies, and best practices related to SED and SMI assessments, service planning and assessment. Ensure all processes and documentation meet or exceed regulatory requirements. Performs other duties as assigned. Physical Demands and Work Environment: • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment • Specific vision abilities required by this job include close vision requirements due to computer work • Light to moderate lifting is required • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Moderate noise (i.e. business office with computers, phone, and printers, light traffic). • Ability to work in a confined area. • Ability to sit at a computer terminal for an extended period of time. The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Expected Behaviors: • Safety - Follows safety policies, procedures, and Agency approved practices. Exercises good judgment when confronted with safety related decisions. Actions demonstrate that first concern is to ensure the safety of our clients/members, self, employees, community and others (includes but is not limited to driving, work area, and living environment). • Mission - Consistently demonstrates dedication to Touchstone's mission and vision. Support Touchstone's philosophy of care and works with others positively and in a caring and compassionate manner. • Ethics - Conducts business in a manner that adheres to established internal and external guidelines and regulations, and is regarded by others as one who will always "do the right thing." Uses Touchstone's resources in a prudent manner. Is alert to potential risks, concerns, and violations, taking action to immediately report concerns to a supervisor or appropriate manager. • Standards of Conduct -Consistently demonstrates knowledge of, adherence to, and willingness to promote Touchstone's Standards of Conduct. Universal Core Competencies: • Responsibility - Holds self-accountable for desired outcomes and for meeting expectations. Works diligently to achieve goals, minimize risk, and take responsibility and ownership of actions, work product, and services provided. Demonstrates this by completing assignments on time, working independently, and by being dependable. Gets the job done. • Respectfulness - Treats others fairly, consistently, and with dignity. Displays personal and professional boundaries. Uses positive and pro-social interactions. Resolves conflict constructively, directly, and professionally. Welcomes and accepts the differences in others and works well with others in a diverse environment. • Team Cooperation - Understands the role on the team and contributes toward its success. Places the team's interests ahead of your own. Works cooperatively with others and actively listens. Brings new ideas and energy to the group. Actively supports team decisions once they are made. • Communication - Readily shares information or knowledge needed by others. Routinely promotes open communication by seeking and providing feedback. Effectively and appropriately conveys thoughts both verbally and in writing so that others understand. Uses communication technology effectively, responsibly, and within policy. • Positive Initiative - Leads and influences others by example. Takes pride in own work, and demonstrates a "can do" attitude while completing assignments and / or when challenged with obstacles. Effectively manages unexpected events, and acts on opportunities to improve the services that we provide to our customers. • Professional Development : Ensures training compliance and enhancement of professional skills and career development. • Customer Service - Is viewed by others as professional, approachable, friendly, and helpful. Positively represents the face, the reputation, and the integrity of Touchstone. Demonstrates knowledge of customers (internal and external) and takes steps to understand and address current needs, and anticipate future needs. Is sensitive to the importance of customer satisfaction, and interactions result in positive outcomes. Leadership Skills: • Acts decisively: Exercises good judgment and makes effective, sound, timely and informed decisions. Seeksto identify, analyze and resolve problems effectively. • Leverages diversity and inclusiveness: Recruits, develops, and retains a diverse, high-quality workforce. Supports activities that ensure all staff has an equal opportunity to use and develop their skills and abilities and/or develop new skills. Demonstrates a strong commitment to diversity principles and fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the organization's goals. • Demonstrates flexibility and resilience: Adapts and is flexible and resilient in response to constraints, failures, and adversity. Adjusts priorities to multiple demands and unanticipated events and modifies decisions and actions in response to changing information and circumstances. • Fosters continuous improvement and innovation: Promotes efforts aimed at improving current business processes through a culture that fosters continuous improvement and innovation. Identifies and implements improvements and innovations that increase efficiency and enhance work quality. Promotes ongoing development of staff and takes initiative to assess and self-develop supervisory competencies. • Fosters integrity and honesty: Displays and fosters integrity and honesty through the promotion of mutual trust and respect, demonstrates and fosters high ethical standards, and treats others fairly and ethically. Leads Others: Leads people toward meeting the organization's vision, mission, and goals. Manages Performance: • Supervises and manages performance: Builds and manages a multi-sector workforce based on organizational goals, budget considerations, and staffing needs. Ensures staff are recruited and selected using merit principles. Ensures tasks are appropriately delegated and completed by monitoring performance against predetermined standards and requirements and holding staff accountable for meeting expectations. Trains and develops staff, provides constructive performance feedback and appraisals, and takes appropriate corrective action to address performance and conduct issues. • Thinks systematically and inspires change: Understands the "big picture" and the interrelationships of major agency programs, systems and activities, establishing and/or implementing a strategic vision and direction for the organization or group. Fosters knowledge of the Library and its major initiatives. Takes a long-term view and acts as a catalyst for organizational change by developing and implementing an organizational vision that integrates key agency goals, priorities, and values. • Provides and fosters excellent customer service: Delivers high-quality products and servicers. Anticipates and meets the needs of both internal and external customers. Demonstrates commitment to ongoing service improvement. • Manages projects and functions: Manages projects and leads initiatives in the workplace. Organizes resources, people, and activities; and ensures collaboration and the achievement of project and function goals and targets. Ensures effectiveness and efficiency in the delivery of services, products and/or programs. Communicates performance standards and expectations and gives timely, constructive feedback on tasks and assignments Communication: • Communicates effectively: Uses appropriate modes and media, targeting the amount, level of detail, and content of the information to the needs of the audience. Prepares clear, concise, and well-organized written documents and oral presentations. Conveys information clearly, confidently, and with the proper tone. Facilitates open communication. Uses discretion and demonstrates sensitivity to confidentiality concerns. Listens effectively and provides appropriate feedback. • Manages conflict and crisis: Proactively anticipates, manages and constructively resolves conflicts and disagreements; identifies ways conflict can lead to positive change; and takes appropriate action to address conflicts following Library policies and using Library resources. • Builds and maintains relationships: Builds and maintains effective relationships to share information, establish partnerships, and leverage expertise to accomplish the organization's goals. Strategically uses two-way communication to generate enthusiasm and foster an atmosphere receptive to open exchange. Requirements • Master's degree in a related field (e.g., Psychology, Social Work, Counseling). • Clinical licensure (e.g., LCSW, LPC, LMFT, LISAC. At minimum associate licensure required, but independent licensure preferred. • Valid Arizona Driver's License • Must possess an AZ Fingerprint Clearance Card or be eligible for one • Proven experience in mental health assessment and service planning. • Familiarity with relevant regulations and standards. • Strong organizational, communication, and interpersonal skills. • Proficient with MS Office products, email, internet, basic database navigation. • Knowledge of electronic health records (EHR) systems. • Ability to work independently and collaboratively within a multidisciplinary team. • Must be at least 21 years of age

Created: 2024-11-02