Tech Support Analyst
Ohio Mutual Insurance - celina, OH
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What You'll Do: Technical Support : Be the go-to person for resolving technical issues, handling service requests, and providing user training. First Point of Contact : Interact with our agency force, answering questions related to our online applications. Ticketing Software : Document problem resolutions meticulously using our ticketing system. Computer Setup and Maintenance : Participate in the setup, installation, and upkeep of computers. User Needs Assessment : Communicate effectively with users to understand and evaluate their needs. Preventative Maintenance : Ensure our company's PCs and other equipment receive adequate preventative care. Qualities We Value: Windows Savvy : Basic understanding and experience with Windows Operating Systems, business applications, printing, and network systems. Analytical Skills : Possess the ability to recognize and troubleshoot hardware and software issues systematically. Customer Service Commitment : Uphold a high level of customer service in all interactions. Self-Motivation : Stay driven and maintain strong interpersonal skills. Adaptability : Quickly grasp new concepts, multitask, and adapt to changes. Organizational Skills : Manage time effectively, stay organized, and pay attention to details. Effective Communication : Strong written and oral communication skills for working with the user community. Team Player : Self-motivated and able to thrive in a collaborative environment. Preferred Qualifications: Education : A two-year technical degree in Information Systems or equivalent experience. Experience : Technical support experience is a plus. About Us: Celina Insurance Group is a regional Property & Casualty insurer specializing in Commercial, Farm, and Personal Lines insurance. With over 400 independent agents across Ohio, Indiana, Tennessee, Kentucky, and West Virginia, we've been investing in our local communities since 1914. Join our team of positive-minded individuals and be part of our legacy!
Created: 2024-09-08