Executive Housekeeper
InterContinental Cleveland - cleveland, OH
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As Executive Housekeeper, you'll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.Key AccountabilitiesPeopleDirect daily activities, plan and assign work ensuring you always have the right staffing numbers.Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.May assist with deep cleaning projects andor assist housekeeping staff during high volume periods.Guest ExperienceMake sure the quality of housekeeping and laundry services is always superb - we have standards - but it's down to you to make rooms special and memorable for guests.Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.Carry out special requests from guests, VIPs, repeat visitors and club members.Help guests with their questions and complaints to achieve complete guest satisfaction.Look smart - wear your uniform with pride.Responsible BusinessMaintain and order supplies and equipment whilst minimizing waste and maintaining "green" initiatives (example: container recycling, and cleaning agents).Reunite items with owners - and log any lost and found property.Perform other duties as assigned. May also serve as manager on duty.FinancialHelp prepare and monitor the hotel's annual budget with a focus on increasing profitability.Maintain proper inventory levels managing cost per room for supplies and labor Carry out the special requests from guests, VIPs, repeat visitors and club members.Key Skills & ExperiencesHigh School Diploma secondary education equivalent.Four years' housekeepinglaundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.Must be fluent in local language and other languages preferred.
Created: 2024-09-08