Security Help Desk Technician
Galactic Advisors - nashville, TN
Apply NowJob Description
Looking for a way to launch your career in cybersecurity?Looking for a permanent remote-only position?Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you.We are looking for a motivated help desk support technician that is motivated to learn and develop their skills in cybersecurity.What do we need from you? Talented, tenacious individuals looking to learn and help IT teams improve their cybersecurity controls and posture. We're actively hiring helpdesk personnel to help us fulfill our mission of protecting a Million people.Even Better? Experience with Windows AD, AAD, and operating system support would be ideal. Do you have experience working in a NOC or SOC as well? Tell us about it.Your typical day will consist of:Manage support calls and improve our documentationFollow up with clients to make sure their issues are resolvedDocument how to help IT support companies manage their securityRun pen test reports and security risk assessments for clientsAnalyze pen tests, security log, alert, and event data (We will train you)Escalate and document problematic issuesQualifications for Helpdesk TechnicianProficient with Windows environments (5 years)Excellent oral communication skillsDetail-oriented in order to keep detailed notes on ticketsHighly organized to keep Helpdesk requests in orderAbility to diagnose and resolve basic computer technical issuesMSP experience a plusYep, this is a full-time gig with benefits.Healthcare"”Health, Dental, and Vision (we cover all premiums)401K (with employer match)Flexible schedule and paid time offCompletely remote position (we reconnect in person quarterly for a strategic offsite team-building meeting, which always includes some crazy adventure!)We are revolutionizing the way businesses think about cybersecurity. You are probably asking yourself "what does 'revolutionize' mean?" Sounds like a buzz word doesn't it. Let's define revolutionize: To make it 31 times better. We are making cybersecurity 31 times better for businesses.
Created: 2024-07-07