Collector
Kimbrell's Furniture - garner, IA
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Collector is the liaison between Kimbrell's Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers. This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed. Responsibilities: Locating and contacting debtors to inquire about their payment status Minimize objections for payment and suggest available customer-friendly payment options Update account status and database regularly Door to door collection The above list of responsibilities for Collector are subject to change or be added to during the course of employment as the operational needs of the department changes Requirements: Cooperative disposition and ability to work in a team setting Positive attitude Desire to learn and develop professionally Attention to detail and the ability to reason and think quickly and effectively Excellent communication skills Some experience in collections/outbound and inbound collection preferred but not required. Will train the right candidate Operating hours vary from Mon - Sat 10am and 6pm and Sundays 11am-7pm *The above listed are the major duties and responsibilities associated with Credit Specialist role; these responsibilities and duties may change during the course of employment.* Compensation: $16.00 - $17.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. From our humble beginnings in 1915 with a single store of 2 employees, and mule drawn wagon, Kimbrell's has grown to over 50 stores with hundreds of employees serving both Carolinas. For over 100 years, we have and continue to take great pride in providing exceptional customer service and quality merchandise. We truly believe in not only caring for our customers, but also our local communities and serving both our customers and communities to the best of our abilities. Our mission is to provide dependable, quality furniture, at the best value; offer easy financing; all while providing excellent customer service. We cannot accomplish this without our family of employees, and we are looking to add to our growing family! At Kimbrell's, we still follow our founder's belief in fair pay, promoting from within, and rewarding those who provide great service to our customers, community, and company. If you are dedicated to creating that exceptional customer experience and have a strong connection with your local community, then we want to hear from you!
Created: 2024-07-07