Front Desk Agent

About the Organization Maternal Fetal Medicine Associates, and its affiliate, Carnegie Imaging for Women is a prestigious growing medical practice located on the Upper East Side. From pre-conception counseling through delivery and recovery; from leading edge diagnostic ultrasound services to the full range of gynecologic care including cervical cancer screening and minimally invasive surgery; the specialists at MFMA/CHIFW deliver state-of-the-art reproductive health-care services in a caring and considerate manner. We are looking for individuals who will help enhance our Purpose and Mission and invite you to apply for one of our open positions. Description Carnegie Imaging for Women/Maternal Fetal Medicine Associates is a prestigious growing medical practice located on the Upper East Side and looking for an individual to join our Patient Services Department as a Front Desk Agent. The ideal candidate is responsible for: Welcome patients and visitors by greeting patients and visitors in person or on the telephone; answering or referring inquiries. Answer the phone on or before the fourth ring. Look up with direct eye contact while addressing all patients. Expedite sign-in and/or sign-out processes. Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Facilitate revenue collection process by recording and updating patient financial information; recording and collecting patient charges. Collect co-pays, referrals and patient payments for non- participating insurance plans. Refer delinquent accounts to a billing coordinator. Listen responsively to patient concerns or complaints and provide or seek appropriate remedies. Refer patients to designated staff member when unable to resolve complaints. Contribute to team effort by maintaining an excellent rapport and working relationship between patient services, clinical services, billing, and other departments within the practice. Act as a communication center by answering the phones and directing all phone messages to the appropriate individuals; contacting individuals with messages requiring immediate attention; making sure all personnel get their calls/messages. Prepare and maintain public/patient areas, such as the front desk, waiting room etc. to promote positive patient service image and readiness to provide services.' Work Remotely No Job Type: Full-time Pay: $18.00 - $20.00 per hour EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.

Created: 2024-10-19