Customer Experience Center

We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their amazing experience buying their next vehicle. You will assist the customer with questions regarding the company, vehicles, and their ability to purchase.  We have an in-house training team dedicated to your success; offering online and in-store training programs. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Healey Brothers is absolutely critical to its success. Responsibilities Answer customer calls and establish follows-up with sales appointments Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates Provide customers with initial product information & direct them to the appropriate dealership resources Present initial financing options based on customer needs Follow up with leads that are not ready to make an appointment or no-show Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management Utilize CRM tracking system daily What We Offer Medical, Dental, and Vision Insurance Basic Life Insurance 401K Plan with 2% Match Paid time off and vacation Paid Holidays Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Saturday Lunches and Bagel Mondays Discounts on products and services Uniforms provided  Qualifications At least one previous role based in sales or collections driven customer service role Team player attitude Prompt and courteous Enthusiastic personality Must have strong computer skills

Created: 2024-10-19