Resident Services Coordinator
Auberge Resorts - telluride, CO
Apply NowJob Description
Company DescriptionUnveiling Madeline's complete transformation... A refreshed palette of earthen hues and artful details inspired by the texture and topography of the surrounding Colorado landscape infuse a renewed contemporary elegance to the property, invoking a luxurious and welcoming year-round mountain environment, and offering a chic yet approachable respite from Telluride's active outdoor lifestyle at a Forbes five star property. Curated by our team of Adventure Guides, with over 60 years of combined Telluride residency, create personalized itineraries with insider access to an endless array of one-of-a-kind experiences set against the breathtaking backdrop of the San Juan Mountains. From foraging the verdant mountainside with our executive chef to taking on Colorado's backcountry from above on a paragliding tour, adventure abounds this seasonThe targeted compensation range for this full time year round, non-exempt position is $25/hr. The position offers a competitive compensation package presented by Auberge Resorts Collection.Job DescriptionThe Residence Services Coordinator plays a vital role in championing Auberge Resorts' mission and vision, ensuring the delivery of the highest quality owner and guest services to our residences. The coordinator is dedicated to fostering a positive work environment for all team members and upholding programs essential to the company culture. In this position, the individual is responsible for providing exemplary guest service to residents while offering support to the Director of Residence Services. This role will contribute to the overall homeowner customer service experience; our mission is to have Happy Homeowners! Must be passionate about top-notch customer service. This job requires going above and beyond multiple times daily in the deliverance of customer service; this is a high-touch service department.Owner Reservations Prepare Owner arrival reports and review arrivals amenity delivery and reservations for booking accuracy and housekeeping instructions and billing.Conduct owner arrival inspections, coordinate owner deliveries and requested concierge services.Assist Sotheby's real estate sales/transitions. Assist with coordinating contract documents to ensure all have been collected and filed for new owners.Educate owners on the importance of maintaining their homes to the highest standards possible. Responsible for all reservations, interior unit construction, VRBO reservations, pets, skis, bikes,property management repairsSupportive Functions Exhibits initiative, responsibility, follow up, and accountability. Adheres to Auberge Resorts policies and terface with property financial and accounting teams to ensure budget controls and objectives are achieved.Ensure ongoing alignment with brand standards related to services, amenities and facilities.Ensure effective coordination of all residence management program services.Enforce property safety standards.Review and understand all residence governing documents and association budgets.Coordinate necessary residence meetings with hotel operating teams and with residents.Ensure residence operational coordination with property specific team members.Perform other duties and handle projects as assigned by the Director of Residence Services.Professionally represent the brand and property in the community and industry as well as with residential owners.Be a leader and role model to all team members and the communityQualificationsStrong verbal and written communication skills.Working knowledge of Microsoft Software Programs to include Excel, Word, and PowerPoint.Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.Professional appearance, good character, ability to work a flexible schedule, including weekends and holidays, according to department needs.Benefits PackageThe comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.Additional InformationAuberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Created: 2024-07-07