CRM Administrator | OVG Austin Office
Oak View Group - austin, TX
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Oak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary: The CRM Administrator will be responsible for managing and optimizing our Salesforce Customer Relationship Management (CRM) system across multiple Oak View Group venues, ensuring its reliability and performance for the Premium Sales & Service teams. This role involves advanced configuration, customization, and maintenance of the Salesforce CRM platform to ensure it supports the organization's sales, marketing, and customer service goals. The ideal candidate will have extensive experience with CRM systems, a deep understanding of business processes, and the technical expertise to enhance CRM functionality. This position will support the OVG Premium team in all aspects of selling and servicing premium seating at multiple Oak View Group venues. This role will work closely with other departments and is a Monday Friday in-person role based out of the Oak View Group office in Austin, TX. This role will pay a salary of $125,000 to $135,000. Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays). This position will remain open until Sept 30, 2024 Responsibilities: Oversee all aspects of Salesforce CRM software including user and license management, new user setup/deactivation, roles, profiles, permissions, and public groups for Premium Sales Build and maintain custom objects, fields, layouts, validation rules, triggers, flows, etc. to improve the sales and customer relationship management processes Create, manage, and execute CRM data management and hygiene standards and practices across multiple OVG venues Optimize CRM integrations and processes to improve user efficiency and data quality Coordinate and manage lead and campaign distribution across multiple sales teams and venues Develop and implement custom dashboards and reports to provide insights into customer behavior, sales performance, and other key metrics to support OVG Premium leadership and team members Assist in the development of business intelligence solutions to support decision-making Support analyst and coordinator projects Conduct ongoing user training sessions and support at multiple OVG venues Create training materials for Salesforce users Monitor system health and security and perform regular system audits Support ticketing, invoicing, and contract integrations through Salesforce Work with Salesforce vendors to optimize integrations, resolve issues, troubleshoot support-related items, implement updates, and leverage new features Import, export, and manipulate data as needed Complete other duties as assigned Qualifications: Required Skills: Proactive attitude to platform enhancements Scale best practice solutions to team members across multiple venues Detail-oriented and organized, with the ability to manage and prioritize multiple priorities and deadlines Strong analytical and problem-solving skills with the ability to interpret complex data sets Ability to translate business requirements into technical solutions Excellent communication skills with the ability to present findings and recommendations to diverse stakeholders Excellent data management skills, including data imports/exports and data quality management Available and responsive to questions Communicate effectively with stakeholders at all levels Active within the Salesforce community Education and Experience: Bachelors degree in Information Technology, Business Administration, or a related field (Masters degree preferred) Certified Salesforce Administrator preferred Minimum 5+ years of experience in CRM administration, preferably with Salesforce Strong understanding of CRM best practices and sales processes Proficiency in CRM customization, including workflows, scripts, and dashboards Experience with CRM integrations and third-party applications Experience with database management and SQL Familiarity with marketing automation tools Knowledge of business intelligence and reporting tools Strengthened by our Differences. United to Make a Difference: At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer: Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Created: 2024-07-07