IT Systems Technician
TalentBurst, an Inc 5000 company - montgomery, AL
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Title: IT Systems Technician (849)Location: Montgomery AL 36104Duration: 6+Months Contract Shift:1st Shift Onsite Description:Serve as the 1st Point of Contact for clients and customers at Department of FinancePerform general troubleshooting with customer via phone contactDocument clientcustomer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing systemRoute unresolved tickets to appropriate Tier 2 staffFollow-up and update clientscustomers and internal teams as appropriateFollow, review, and update all Service Desk procedures.Limited systems administration workDiagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.Resolve, escalate and track customer service tickets through to resolution. Skills Required 1 year ServiceHelp Desk experience General knowledge of troubleshooting and Tier 1 application supportGreat customer service skillsExcellent communication skills both written and verbalProficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes mockups prototypes report design etc.)Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracyAbility to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up. PreferredBonus:Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM applicationExperience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business andor Government applications software Experience Required: 1 year ServiceHelp Desk experience1 year knowledge of troubleshooting and Tier 1 application support (IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems.
Created: 2024-07-07