REC Technology Analyst
TalentBurst - cleveland, OH
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Job Title: REC Technology Analyst Req 2 This position is onsite: 4910 Tiedeman Brooklyn, Oh 44144 Start Date: End Date: This position is Contractor to Hire for the right candidate. Job Description Required Skills •2 + years of technical support experience in a computer support environment. •Possess an associate degree in computer science and/or business, or the work experience equivalent. •Work within a customer oriented, positive team environment. •Demonstrate strong interpersonal, oral, and written communication skills for communications to technical and non-technical staff. •Provide support on single projects and initiatives within scope, budget, and timeline. •Track corporate IT assets throughout computer lifecycle •Install, support, and maintain desktop applications •Provision applications using Microsoft System Center Configuration Manager (SCCM) •Support desktop and mobile operating systems •Configure, troubleshoot, and repair hardware •Sit in the trade area and respond directly to requests for service •Open tickets to track work performed for line of business partners Desired Skills •Support desktop and mobile operating systems •Configure, troubleshoot, and repair hardware •Configure network connectivity, including mobile computing •Demonstrate functional knowledge of information security and best practices •Possess excellent customer service skills Essential Job Functions •Engage in the support of Key's computer platforms at corporate, campus and data center locations. •Provide high level of customer service to Key's internal client base •Effectively communicate with the end user •Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers •Complete work on assigned tickets within SLA •Use industry standard concepts, practices, and procedures •Rely on documented and established guidelines to perform the functions of the job •Communicate using excellent grammar and listening skills •Work closely with team and produce clear documentation •Learn new things and adapt to new procedures •Provide audiovisual support Training Provided •Training will be provided when appropriate #TB_EN
Created: 2024-07-07