Practice Associate II #Full Time

Job Summary: The Practice Associate II is responsible for ensuring an exceptional patient experience during arrival, departure, and interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate II is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication. Job Responsibilities: Greet patients and visitors. Conduct pre-registration, check-in, check-out, appointments, and other related tasks. Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments. Initiate registration of new patients in Epic as needed. Manage and review physician's schedule to ensure all authorizations and pre-certifications for office visits and procedures are obtained. May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis. Coordinate and schedule appointments, procedures, and other specialty services/clinical testing as requested by the physician. Prepare requisitions as needed. Organize procedure requests and schedule in Epic. Obtain all required authorizations, coordinate/schedule diagnostic testing as ordered by physicians, obtain all necessary documentation and all related tasks to successfully complete pre-procedure activities. Schedule post-procedure and other follow-up appointments and other related tests as requested . Respond to financial information inquiries such as explanation of charges, out of network benefits, out of pocket expenses, and related activities?. Obtain prior authorizations and referrals for follow-up care as needed by insurance plan. Assist with coordination of care to other specialties and appointments. Function as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related services. Verify patient insurance eligibility and benefits as needed. Communicate insurance participation, financial responsibility (if applicable), and time of service policy to patient population. Escalate cases for resolution as appropriate. Help identify trends. Respond to financial information inquiries such explanation of charges, out of network benefits, out of pocket expenses, and related activities?. Conduct all pre-determination, authorization, and pre-certification. Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient. Perform administrative duties as it pertains to practice or specialty. This may include providing administrative support to providers, managing physician academic and clinical calendars, managing medical record release authorizations, securing hearing aid benefits, assisting with billing formatting, participating in projects and/or meetings, and completing other tasks as assigned by management. Answer telephones, make appointments, and handle and redirect inquiries as appropriate. Manage all assigned Epic work queues. Assist others with backlog or increased volume activity. Follow end-of-day closing procedures. Provide cross coverage as directed by Supervisor/Manager. Perform other related duties as assigned. Job Qualifications: High school diploma or equivalency is required. A minimum of 3 years' relevant experience, including in a medical office environment. Strong knowledge of and proficiency with medical terminology. Proficiency with and/or understanding of medical billing and up-to-date insurance eligibility. Proficiency with or understanding of procedural scheduling. Strong organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks, and initiatives. Strong customer service orientation and the ability to deliver consistent exceptional service. Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and ability to handle situations with respect, tact, and sensitivity. Ability to participate as a member of a team, including demonstrating reliability, punctuality, professionalism, respect, and adaptability to new and changing situations. Ability to work independently and multi-task with consistent follow-through. Excellent verbal and written communication skills. Working proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs. Hourly Rate Ranges: $24.04 - $28.77 Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education. 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

Created: 2024-11-02