Site Reliability Engineer, Global E-commerce- USDS

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. About the Team The Global E-commerce SRE team of US Tech Services works with engineering and product teams to build and run large-scale, globally distributed, observable, fault-tolerant systems. As an SRE, you will deliver on production ownership and be responsible for observability and automation across complex, large-scale service mesh architectures. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. What You'll Do: - Own the service level of a critical, revenue generating E-commerce platform as well as all supporting infrastructure and services. This role will focus on service reliability, highly-scalable design and release management in a cloud-native environment. - Define service level indicators and data-driven objectives to uphold and improve uptime, latency, and system health of a core TikTok production platform. - Collaborate cross team with engineering and product to ensure that key requirements (such as capacity planning and launch reviews) are performed to enable transparent service delivery to customers. - Automation geared towards infrastructure-as-code, scalability and service resiliency - Implement SRE practices around incident management, post-mortems while being part of on-call rotations. Qualifications Basic Qualifications: - Good understanding of Unix/Linux operating systems internals and networking - Experience writing code in Java, Go, Python or a similar language - Expertise in designing, analyzing, and troubleshooting large-scale distributed systems (Redis, Elasticsearch, Kafka, Druid, Hadoop, Flink or comparable solutions), relational databases, caching solutions and web service frameworks - Experience with algorithms, data structures, complexity analysis and software design - Experience developing tools and APIs to reduce manual interaction with systems and applications using a variety of coding and scripting standards - Systematic problem-solving approach, coupled with effective communication skills and a sense of drive Preferred Qualifications: - Familiarity with running production grade web services at scale and understanding cloud native technologies and networking - Knowledge about a variety of strategies for ingesting, modeling, processing, and persisting data, ETL design, dimensional modeling, and cube design Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Created: 2024-10-19