Hearing Instrument Specialist

Overview Who WE Are: HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. Onboarding Objective: At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success. As a leader in the hearing healthcare industry, we pride ourselves on fostering a supportive and collaborative work environment where every Team Member can thrive. What Makes Our Onboarding Program Exceptional: • Personalized 1:1 Coaching: You'll have the opportunity to engage in personalized coaching sessions with your People Leader. These sessions will provide you with valuable insights, guidance, and support as you navigate your role within our organization. • Live-Virtual Webinars: Engage in live-virtual webinars hosted by department and system experts. These interactive sessions cover essential topics relevant to your role, fostering a deep understanding of our processes, practices, and industry standards. • Self-Paced Learning Plans: We understand that everyone learns differently. That's why we've curated self-paced learning plans that allow our Team Members to take control of their learning journey at a pace that works best for them. Our Unique & Tailored Approach: • Foundational Learnings (First Two Weeks): The initial phase of your onboarding journey focuses on laying the groundwork for success. You'll dive into the most foundational learnings essential for excelling in your role, ensuring a solid understanding of key concepts and practices. • Advanced Learnings (First 30-90 Days): As you progress in your role, you'll embark on a deeper dive into more advanced topics tailored to your specific responsibilities. This phase empowers you to expand your skills, tackle challenges, and excel in your role with confidence. Responsibilities You will help more people hear better by providing clinical expertise to diagnose and treat hearing loss while ensuring a positive patient experience. The Hearing Care Provider acts in accordance with required industry and state professional licensing standards and local practice scope and is responsible for growing and maintaining the practice. This includes achieving all financial goals as well as offering best in class modern hearing healthcare assessment and treatment. The Hearing Care Provider is responsible for creating an exceptional patient journey through patient care and appropriate treatment options. - Provide quality care and aftercare of dispensing services such as hearing tests, hearing aid fittings, educate and train hearing aid users of best practices. - Perform checks on hearing aids and other amplification devices including but not limited to troubleshooting, conducting repairs to hearing aids, earmolds and cleaning of hearing aids. - Achieves growth with a strong mindset on sales and key business metrics while focusing on providing quality patient care. - Continuously develop a relationship with local community leaders by representing HearingLife as an advocate to making a life changing difference. - Ensure clinic inventory meets a sustainable level to drive business including accurate recordkeeping of inventory. - Support Telehealth initiatives (Remote Care) to expand patient care and product portfolio including but not limited conducting hearing tests, coach and educate patients on hearing aid devices. Qualifications - Maintain an active Hearing Aid Dispensing License in accordance with state requirements. - A minimum of two years of professional experience; previous experience in selling hearing aids in an Audiology/dispensing practice. In lieu of two years of experience, demonstrated previous experience or training or equivalent combination of education and experience. - Maintain continuing education requirements based on state requirements. - Ability to operate audiometric equipment and to interpret the results. - Exceptional critical thinking skills to analyze patient's situation. - Excellent interpersonal skills to engage and motivate patients and third parties. - Skill in handling sensitive matters and patients with tact, courtesy, and discretion. - Demonstrated ability to manage multiple tasks efficiently, including determining priorities, organizing work, and working independently in a fast-paced environment. - Ability to communicate test results and interpret and propose treatment in a manner easily understood by patients. BENEFITS: Paid time off / Company paid holidays / floating holidays Health/Medical/Dental/Vision Competitive 401(k) Program Exclusive Discounts & Programs Education Expense Reimbursement Basic life and AD&D insurance DMIT Program: Dive deep into management insights. Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader. A Thriving, Positive Environment: We live our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude and We Create Innovative Solutions. We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status. #HearingLife_US #LI-SM1 #LI-ON

Created: 2024-11-02