Installation/Service Analyst Intern

Installation / Service AnalystWorking with the Global Sensormatic Retail Solution field employees, management and support teams, this high visibility role will be responsible for providing technical support, system enhancements and recommendations to improve the overall efficiency, operational effectiveness and customer satisfaction for the Global Retail Customer Service and Operations organization.How you will do itEstablishing processes and building framework for global operational support for the Retail organization.Provide technical support for Retail Services Field technician organization related to hardware, software and Field support processes and systems.Be a subject matter expert on the configuration, enhancement, and support of the ServiceMax application.   Provide pro-active improvement recommendations for supported systems and processes to improve efficiency and profitability of the Field and Field support organizations.Will contribute expertise and input for the Global transformational activities and projects for the Retail organization.Respond to Service Desk ticket requests to effectively service, document, and close tickets within a defined SLA. What we look forCurrently enrolled as a full-time student at a U.S. college or universityPursuing a degree in Mechanical, Construction, Electrical, Computer Engineering or similarTechnical proficiency in Word, Excel, PowerPoint and other Microsoft productsCurrently a sophomore or higher status3.0 or better GPAU.S. citizen or legal right to work in the U.S.PreferredDemonstrates an ability to learn quickly and independently.Strong communication skills (verbal and written) preferredAbility to work effectively in a highly energetic environmentDemonstrated problem solving skills required

Created: 2025-04-22