Crew Development & Operations Lead

About the Role Rooted is seeking a driven and hands-on Crew Development & Operations Lead to oversee and support our mowing and maintenance crews. This role combines leadership, operational oversight, and crew development"”ideal for someone passionate about training new employees, refining systems, and ensuring smooth field operations. You'll be responsible for building a strong training process, managing daily field operations, and coaching teams to achieve high standards of quality and safety. Key Responsibilities Crew Development Train new crew members on mowing, edging, trimming, and general maintenance standards. Develop and implement a training program for new hires, ensuring an effective onboarding process with hands-on field training. Coach team leads and crew members to improve safety, efficiency, and quality. Identify skill gaps and create tailored development plans to elevate team performance. Promote a culture of professionalism, accountability, and pride in work. Field Operations Support Act as field support for daily operations, helping to troubleshoot, re-route crews, and fill in operational gaps as needed. Monitor job site performance, ensuring crews meet quality standards and customer satisfaction. Conduct site visits to check on performance and provide feedback. Support logistics with equipment checks, routing improvements, and time management. Act as the communication bridge between the field and office teams. Training & Development Establish and maintain a consistent training framework for new and existing employees. Track and measure the success of training programs, refining them for continuous improvement. Provide ongoing professional development through training, mentorship, and feedback. Requirements 3+ years of experience in landscaping or lawn maintenance, ideally in a lead or supervisory role. Strong understanding of mowing and maintenance operations and safety practices. Proven leadership experience with small teams and a focus on developing others. Experience in training new hires and creating effective development plans. Hands-on, problem-solving mindset and adaptability to changing situations. Valid driver's license with a clean driving record. Preferred Skills Spanish-speaking is a plus, as it will enhance communication with diverse teams.

Created: 2025-04-07