Customer Service Representative

Job Functions, Duties, Responsibilities and Position Qualifications:We're not just a workplace - we're a Great Place to Work certified employer!Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!LOCATION:  4200 B Pleasant Valley Rd, Chantilly, VA 20151HOURS: 10:30am - 7:00pm; Monday and 9:30am - 6:00pm; Tuesday - Friday; and weekend coverage as neededFULL TIME:  Benefits EligibleIn this role you will:Receive calls from physicians, patients and internal staff regarding test results, supply orders, test verifications, name changes, billing adjustments and other miscellaneous informationDemonstrate excellent research, problem solving and follow up skillsTroubleshoot and resolve ongoing problemsDemonstrate excellent communication and customer service skills both with internal and external clientComplete special projects and assist team members with various customer service tasks as neededAll you need is:Familiarity with medical terminologyStrong computer literacy with good typing skillsExcellent research, problem solving and follow up skillsAbility to troubleshoot and resolve ongoing problemsExcellent communication and customer service skillsTo be a dependable and reliable team playerAbility to work independently and as part of a goal-oriented team with a positive attitudeTo be detail oriented with the ability to multi-task and work in a fast-paced environmentScheduled Weekly Hours:40Work Shift:Job Category:Laboratory OperationsCompany:Sunrise Medical Laboratories, Inc.Our Mission: Highest quality laboratory testingOur Passion: Helping people live better, healthier livesWhen you join Sunrise Medical Labs, you are well supported by everyone "” from colleagues and management alike. We have a warm, welcoming culture which is laid back, but professional.  Our management staff is attentive and helpful and coworkers enjoy working together.  Here, you are not a number, you are a vital part of our workplace community. And, if you're motivated to standout, we'll give you every opportunity to succeed and grow.We'll give you:Appreciation for your workLots of flexibilityA feeling of satisfaction that you've helped peopleFriendly coworkers Opportunity to grow in your profession Management that you will admireFun events throughout the yearFree lab services for you and your dependentsA sense of belonging"”we're a community!New York | Maryland | New Jersey | Virginia | Washington DC | W. Virginia Join us!  We offer Medical, Vision and Dental Insurance | Short Term and Long-Term disability | Voluntary term life | 401-K plus match | Paid Time Off| Paid holidaysSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Created: 2025-04-02