Licensed Team Lead

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.    To deliver virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within  This is your opportunity to join Inizio Engage and represent a top biotechnology company!    This is your opportunity to join Inizio Engage and represent a top biotechnology company!  What's in it for you?  Competitive compensation Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions Generous performance-driven Incentive Compensation package Competitive environment with company wide recognition, contests, and coveted awards Exceptional company culture Recognized as a Top Workplace USA 2021 Awarded a "Great Place to Work" award in 2022 and 2023 Fortune Best Workplaces in Biopharma 2022  What will you be doing? Adhere to all job duties and responsibilities as outlined in the Patient Solutions, Insmed Virtual Clinical Educator job description in addition to this job description    Will be required to divide time 60:40 between responsibilities of a VCE and as a Team Lead. This time division may vary depending on the program needs Provide intermediate service between Client Account Manager, Supervisor, or designee, and Call Center Communicators or Virtual Clinical Educators Support Client Account Manager, Supervisor, or designee, or Program Leadership team in all project business goals and objectives To assist with the delivery of training sessions as instructed by Supervisor and in cooperation with the Program Training Manager if applicable Examine inquiries, complaints, and escalations for program Escalate, in a timely manner, all system issues or delays that happen to the program leadership  Assist with call quality assurance; provide prompt feedback to call center communicators Assist the Program Leadership team with the collection of individual monthly program metrics Assist with the distribution and assimilation of all project information/directives to team Maintain high quality and productivity standards for all client projects; follow project scripts and guidelines Have effective organizational skills, including working on multiple projects at the same time  Completes all required administrative tasks in a timely manner within the deadlines required for the program, and Inizio Engage. e.g. Some of these could include but are not limited to, daily computer updates, weekly summary of activity reports, emails, and time reporting.  Return and maintain all company equipment and materials according to company instructions.  Must protect patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)  Adhere to all company and client policies, procedures and training requirements  Must be able to work independently to complete essential tasks with minimal direct supervision or oversight What do you need for this position?  Current U.S. Healthcare professional license (RN, RT) Minimum of associate's degree; pursing BA/BS preferred 2+ years of successful experience training or supervising within a call center preferred   Highly motivated individual with excellent interpersonal, communication, and leadership capabilities   Ability to multitask while maintaining high attention to detail and accuracy  Process excellence and ability to problem solve and be proactive Must possess the ability to train and motivate staff members Strong working knowledge of Microsoft Office, client-specific applications, and database systems   Respiratory Disease state experience preferred  Ability to join frequent meetings and calls without disruption or disconnecting   About Inizio Engage   Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.   We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.  To learn more about Inizio Engage, visit us at:  Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.  Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.  Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.     

Created: 2025-04-01