Client Service Representative - Front Desk

Description Join a hospital where your growth matters! Our state-of-the-art 25,000-square-foot facility is home to 13 specialty departments, offering top-tier medicine and cutting-edge diagnostics. We provide unmatched opportunities to advance your skills, collaborate with leading specialists, and make a meaningful impact on pets and their families.?  About the Customer Service Representative Role:    We are looking for a Customer Service Representative to join our growing team! As the first point of contact for clients and patients, you will ensure a welcoming, professional, and efficient experience. This role will be at our Front Desk as well as our Cancer Center.  Schedule & Compensation           Schedule:          Sunday 8a-6p, Front Desk           Wednesday 7a-4p, Front Desk          Thursday 8a-6p, Cancer Center          Friday 8a-6p, Front Desk           Compensation: Starts at $18/hr + 15% Shift Differential on the scheduled Sunday  What You'll Do   Providing a warm and kind first impression to clients and pets. Communicating professionally with clients and team members, both verbally and in writing. Scheduling appointments, answering phones, and managing client inquiries. Updating patient records and maintaining accurate client information. Assisting with patient admits and discharges, as well as processing payments. Supporting the cleanliness and organization of the hospital. Managing multiple tasks in a fast-paced, team-oriented environment. Requirements A friendly and professional demeanor with excellent communication skills. Proficiency with computers, phone systems, and multi-tasking in a high-volume environment. Comfort interacting with pet owners and discussing veterinary care. Strong organizational skills, attention to detail, and the ability to prioritize effectively. Experience in customer service, pet store, grooming, kennel work, animal industry preferred.  A desire to learn more about veterinary medicine and support our mission to provide exceptional care. Our top tier benefits include  Leading industry compensation  Education Assistance Program & tuition reimbursement  Medical, Dental and Vision insurance  Paid time off  Paid volunteer time off  Continuing education paid time off and allowance (for licensed and non-licensed team members)  Retirement plan including matching funds  Pet adoption reimbursement  Mentorship with a team dedicated to Education and Development  Emotional support and well-being benefits for team members  Unlimited growth potential  At MVA, YOU are our priority. If you're looking for a career where you can thrive, grow, and truly make a difference, we'd love to have you join our team!?   #ACP1

Created: 2025-03-20