Product Specialist

Position Summary/Objective The Product Specialist is responsible for supporting the Employee help Desk, the Product Team and ensuring escalated support issues are evaluated and resolved as appropriate. The position will act as a liaison between technology and business teams within the company for support and product issues. Provides a variety of software support and troubleshooting solutions to resolve software application issues.  This position will be based out of our corporate headquarters in Dayton, OH but working remotely.  Essential Duties and Responsibilities Prioritize and resolve problems as they arise without supervision  Resolves Service Desk"¯inquiries"¯and provide training and support as needed   Perform root-cause analysis to identify current state inefficiencies"¯  Partner with Product Team to investigate business process improvements"¯  Propose and implement improvements"¯for"¯applications"¯such as Salesforce, Service Cloud, Rent Café and Yardi Voyager"¯  Provide timely support"¯for users and work with them to solve existing problems, troubleshooting software applications"¯  Create content for user training and case management  Assist Product Manager's and leaders in assigned Silo to understand strategic growth initiatives Foster's strong working relationship with Silo and Market Leaders Work with Engineering and Product teams to plan, support, test, and execute change within the technology Host New Employee training and continuing education training Perform other duties as assigned"¯    Minimum Qualifications (Knowledge, SKILLS, and Abilities) Two years of single family or property management experience.  Yardi property management software experience preferred.  Bachelor's degree, not required, but preferred Strong business, analytical, and complex problem-solving skills, with the desire for continuous"¯learning and development."¯  Ability to thrive in a fast paced, rapidly changing environment."¯  Ability to make thoughtful decisions independently"¯  Ability to effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution."¯  Strong Team Player, excellent communication skills, excellent organizational skills, self-motivated / drive, flexible."¯  Knowledge of property management operations"¯experience"¯a must Knowledge of industry best practice   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Supervisory Responsibility This position has no direct supervisory responsibilities. Travel None Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.  VineBrook Homes LLC ("VineBrook") is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company.  We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.

Created: 2025-03-12