Customer Experience and Analytics Manager

Position Description:  The Customer Experience and Analytics Manager is responsible for providing strategic direction, actionable intelligence and scenarios of Ameritas' operational and service landscape to enhance Ameritas's strategy and to drive integrated operations excellence & Intelligence plans and recommendations. In addition, will direct the research, coordination, and implementation of effective intelligence through various reporting platforms based on best practices within the data analytics and data science industry. This position will also compile and provide executive briefings on valuable intelligence that will facilitate compelling value propositions differentiating Ameritas operating and service models from competitors. At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services. Position Location: This is a hybrid role working partially in-office and partially from home.    What you do: Create a high performing culture through associate and business resources Design and implement programs or processes to achieve business results Identify and resolve problems for both internal and external parties Monitor and evaluate adherence to regulations, policies and procedures Develop partnerships within the organization to engage in cross-functional business initiatives Develop and implement a systematic process for collecting, analyzing and communicating information. This includes engaging the senior leadership team to drive change. Collect, analyze and provide executive briefings on competitive intelligence data from available industry reports, public information, field feedback / reports, in addition to the Company's data warehouse. Develop and lead the audit, training and data Intelligence function within Ameritas Group, working with key stakeholders to determine relevant intelligence needs. Serve as a thought leader by identifying issues and opportunities and developing recommendations. Drive translation of operational findings into business recommendations that deliver current and future business success for Ameritas. Identify and make recommendations on operation model strategy and service models to enable Ameritas to win business.     What you bring:  Bachelor's Degree or equivalent experience required 4-7 years Related Experience required   What we offer:  A meaningful mission. Great benefits. A vibrant culture  Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.   At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't:    Ameritas Benefits For your money:  401(k) Retirement Plan with company match and quarterly contribution Tuition Reimbursement and Assistance  Incentive Program Bonuses  Competitive Pay  For your time:  Flexible Hybrid work Thrive Days - Personal time off Paid time off (PTO)   For your health and well-being:  Health Benefits: Medical, Dental, Vision  Health Savings Account (HSA) with employer contribution Well-being programs with financial rewards Employee assistance program (EAP)   For your professional growth:  Professional development programs Leadership development programs Employee resource groups StrengthsFinder Program         For your community: Matching donations program Paid volunteer time- 8 hours per month   For your family:  Generous paid maternity leave and paternity leave Fertility, surrogacy and adoption assistance Backup child, elder and pet care support       An Equal Opportunity Employer   Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.  The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan.Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for job postings is one way Ameritas shows our commitment to equitable compensation practices.

Created: 2025-03-10