Account Manager

Job Title: Account Manager  Job Location: Dallas-USA-75261  Work Location Type: On-Site  Salary Range: $59,782.38 - 74,727.98      About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Role Purpose Statement We are seeking a dynamic and proactive individual to serve as a key liaison between department Managers in the Customer Service Center (CSC) and airline partners, handling performance-related matters and customer requests with a high level of professionalism. In this role, you will also take charge of coordinating and leading impactful menu presentations, ensuring a seamless and efficient service experience. If you thrive in a fast-paced, collaborative environment and have a passion for customer service excellence, this position is an exciting opportunity for you!  Main Accountabilities Account Management Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager Ensure accurate billing and provisioning to the airline Maintain daily par levels and inventory control in accordance with customer standards Ensure equipment inventory is taken in a timely and accurate manner Ensure the on time departure of all flights using catering guidelines Support the respective departments regarding all airline cycle changes Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager  Maintain customer specifications and monitor changes Ensure that the airlines measurement system is taken into account in each department Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner Monitor and ensure CSC compliance with the airlines safety expectations Develop, document and maintain flight attendant comment and delay database Support the Executive chef in menu presentations as needed. Assist in Chef tables Track quality scores Ensure par levels of customer inventory and customer specific goods  Participate in special customer projects  Leadership Ensure that the area of responsibility is properly organized, staffed and directed Guide, motivate and develop the subordinate employees within the Human Resources Policy Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team Make the company's values and management principles live in the department(s) Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety   Knowledge, Skills and Experience Bilingual in English/Korean preferred  Bachelor's degree or equivalent experience required In addition, three to five years of experience in related field   Strong presentation, communication, training and interpersonal skills Demonstrable record of understanding and meeting customer expectations Proven track record of understanding of the drivers of product and labor cost variances Needs good knowledge of Microsoft Office and Windows-based computer applications   LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Created: 2025-03-09