Location Rental Manager

Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Location Rental Manager, you'll be part of a dynamic team, equipped to succeed and empowered to develop your management & operations career. Summary The Supervisor Rental (LRM) position is designed to be a support role for the Rental Manager. The incumbent will be assigned branch(es) where they will be responsible for the personnel and operations of the Rental counter(s). Your ability to connect and build value & relationships is critical. The position is location based and may require some ground travel. Rental Territory/Location- Bensenville, IL Check out these videos! Ryder's most recently been named a "Top Company for Women to Work for in Transportation (" by Women in Trucking, one of Fortune Magazine's "World's Most Admired Companies (," one of "America's Most Responsible Companies (" by Newsweek. /#INDexempt #FB #LI-LT Essential Functions RENTAL COUNTER(S) OPERATIONS: DAILY MANAGERIAL RESPONSIBILITIES - Ensure audit compliance, establish hours and days of operation, develop and maintain operating standards, maintain facility appearances, isolate and identify problem areas, analyze situations, develop strategies and action plans, assist with special equipment needs, follow up on administration exceptions and ensure safety compliance. CASH & CREDIT - Monitor cash and credit overruns and ensure proper cash handling procedures at rental counters. P & L MANAGEMENT - Manage trailer pool charges, monitor outside and ID charges, manage transfer expense, ensure proper license and permitting for vehicles, manage accident charges, review all reports and analyze performance and develop action plans to ensure maximum CBU and product line profitability. COORDINATION - Ensure proper leadership, communication between other functional areas of the CBU SALES/MARKETING - Identify market potential, develop and implement a marketing plan, establish marketing objectives, identify target customers and prospects, evaluate and develop a strategy against competition, monitor competition actions and activities. Establish both standards and special pricing, monitor deviations and exceptions. Manage the FIS/DPS and ensure inbound/outbound telemarketing standards are being met CUSTOMER SERVICE - Ensure operations are efficient in handling customer's ongoing needs. Handle special customer needs and requirements, handle customer complaints and/or disputes, identify customer needs and work to provide products and services to satisfy those needs, establish customer appreciation and/or thank you programs. ASSET MANAGEMENT - Monitor vehicle performance and utilization, minimize out of service status, and monitor vehicle activity to ensure proper utilization/revenue. Establish appearance standards for all vehicles, continuously evaluate and improve the appearance of the fleet to those standards while enforcing the Commercial Rental Guarantee PERSONNEL: STAFFING - Develop and maintain staffing plans, evaluate the mix between full-time vs. part-time balanced against customer service requirements MANAGE EMPLOYEES - Provide leadership, act as an appropriate role model, set objectives, establish job standards, assign and delegate tasks, communicate priorities and results, monitor job performance, give timely and appropriate feedback and follow all company guidelines regarding personnel management TRAINING & DEVELOPMENT - Evaluate strengths and weaknesses of personnel, put together individual action plans to train and develop people. Conduct on-going on the job training as well as other specific training programs and succession and/or corporate training responsibilities Additional Responsibilities Performs other duties as assigned. Skills and Abilities Ability to build strong customer relationships Energetic and outgoing Must possess marketing creativity Effective leadership skills Goal achiever Posses sales management skills Ability to work independently and as a member of a team Highly thorough and dependable Commitment to ethical business practices Ability to work within tight timeframes and meet strict deadlines High sense of urgency Strong verbal and written communication skills Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Flexibility to operate and self-driven to excel in a fast-paced environment Capable of multi-tasking, highly organized, with excellent time management skills Detail oriented with excellent follow-up practices Qualifications Bachelor's degree required in Business Administration, Marketing, Finance or 8 years job related experience Five (5) years or more rental experience with rotational exposure to all aspects of the business (rental counters, sales, branch operations, etc.) required Two (2) years or more experience managing others required Travel: None DOT Regulated: No Job Category: Operations and Support Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $60,000 Maximum Pay Range: $65,000 Benefits Information: For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through /careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ or 800-793-3754. Current Employees : If you are a current employee at Ryder, please click here (to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here (. /#wd

Created: 2025-03-08