Digital Consumer Experience (CX) Strategy Lead

Location: Cambridge, MA (hybrid / onsite 3X week) Salary: $140,000 - $180,000, plus bonus and benefits Accepting candidates who are open to relocation.  Sorry, we are not accepting candidates who needs employee sponsorship now or in the future.  Our client is dedicated to delivering next-generation healthcare by harnessing data insights and leveraging AI responsibly to uncover solutions more quickly and effectively. As a leading pharmaceutical company, they are undergoing a deep digital transformation, enhancing its engagement with patients, customers, employees, and stakeholders.  Thus, they are looking for a Consumer Experience (CX) Strategy Lead who provides the end-to-end consumer experience strategy and digital solutions for our client's patients, customers, and staff to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks. You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what's possible. Your success will see your strategies being the lighthouse for the projects you are working on. CX is a new function for our client, and the work will require evangelization, delivery, and high adaptability to change. This new team entails project management, research, design (visual and UX), prototyping and strategy. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? Main Responsibilities Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist Embody excellence in consumer experience at all level and influence product and service strategy direction Influential leader representing CX Strategy across the business and corporate, including product and service development functions: Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering About You Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings. Strong communication and presentation skills to convey recommendations efficiently Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities. Strong business acumen, with ability to understand value generation and business modelling Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy. International experience, with understanding of cultural sensitives as the role is global High EQ to manage different stakeholders within the organisation and understand how to bring them along.   Key Qualifications Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Master's degree in relevant field a plus 7+ years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design. Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data Embody a strong and effective user's point of view inside the organization. Familiarity with pharma/health technology is a plus English communication skills on a professional level (verbal and written) for candidates out of USA   Why Choose Us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave. #app

Created: 2025-03-06