Front Desk Agent

Please note, this position is located at Stratton Mountain Resort in Stratton Mountain, VT Seasonal (Seasonal)At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resortsFree or discounted multi-resort dependent season passesFree or discounted IKON pass Discounted golf & fitness center membershipsEmployee childcare rates & discounted seasonal programsRetail + F&B discountsFriends & family ticketsOnsite medical clinicMedical, dental, vision, life, disability, EAP, HSAs, & FSAs 401(k) plan with company matchDiscounted tuition planPaid parental leavePaid sick time, FTO, VacationAdditional perks & benefits for year round employeesPOSITION SUMMARYThe Front Desk Agent will work out of both The Black Bear Lodge and The Stratton Welcome Center. Agents are expected to ensure a warm and welcoming experience for all guests throughout their stay. Ideal candidates will be customer service oriented, friendly, proactive problem solvers and computer literate. There are full time year-round and seasonal opportunities available for this position. This position is compensated at $20.00/hour.ESSENTIAL DUTIES Check guests in and out of Stratton lodgingAnticipate and take appropriate action surrounding guest issuesPrepare welcome packets for arrivals when necessaryAnswer phone calls from guests; includes answering the PBX phone systemProvide general information about the resortAdministrative duties suchSell select products to guestsAssist guests with rates and information regarding their visitAdditional duties as assigned by Front Desk ManagementEDUCATION & EXPERIENCE REQUIREMENTSEducation: Highschool Diploma, or equivalent, requiredExperience: Previous customer service experience, preferredQUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTSMust be 18 years of age or olderStrong computer skillsExcellent communication skillsAbility to multitask & delegate tasks as neededPHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends and holidays.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. An Equal Opportunity Employer

Created: 2025-03-04