Operations Manager

Job Title: Operations Manager  Job Location: Portland-USA-97218  Work Location Type: On-Site  Salary Range: $79,310.00 - 91,000.00    About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Role Purpose Statement The Manager of Operations, Assembly, Equipment and Sanitation is responsible for overseeing and optimizing the efficient operation, maintenance, and sanitation of all equipment within the LSG Sky Chefs facility along with production activities   This Manager plays a pivotal role in monitoring, and engaging employees in ensuring compliance with stringent health and safety regulations, maximizing equipment lifespan, and minimizing operational disruptions. By implementing effective strategies and leading a high-performing team, the Manager will contribute significantly to the overall efficiency and quality standards of the facility.   Perks •    Flight benefits with a major airline •    Free Lunch/Parking •    Immediate medical, dental, and vision •    Participate in the company's 401k •    Life Insurance Benefits (Basic and Supplemental) •    Accidental Death & Dismemberment Insurance •    Disability Benefits (Short-Term and Long-Term) •    Employee Assistance Program     Main Accountabilities •    Strategically plan, organize, and manage a department with regard to daily hours, schedules, productivity, quality, and safety. •    Responsible for department costs to budget through effective manpower planning, scheduling, and overtime usage •    Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations •    Ensure on-time and accurate production in the preparation of food/equipment and catering of flights •    Investigate customer quality issues, develop, and implement corrective actions •    Maintain an ongoing, positive, and pro-active relationship with all internal and external customers •    Attend the daily operations briefing •    Monitor and ensure compliance with ramp safety regulations  •    Monitor the process of sorting, wrapping, and packing airline dry goods/liquor & equipment into airline carts according to airline specifications.  •    Ensure par levels of customer inventory and customer specific goods •    Ensure optimal deployment of human, technical and material resources in the department •    Initiate and control continuous optimization of processes •    Ensure that the area of responsibility is properly organized, staffed, and directed •    Guide, motivate, and develop the subordinate employees within the Human Resources Policy •    Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team •    Provide data for the development of an annual business plan and budgeting for the department •    Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations •    Participate and support company-sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety •    Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations   Knowledge, Skills and Experience •    Five to seven years of directly related experience required in a management role •    Experience in using and managing Variable Production Systems and schedules •    Strong presentation, communication, training and interpersonal skills •    Proven success in improving work processes and leading change in a complex, fast environment •    Excellent analytical and conceptual skills •    Demonstrable record of understanding and meeting customer expectations •    Proven track record of understanding the drivers of product and labor cost variances •    Good knowledge of Microsoft Office and Windows-based computer application LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Created: 2025-03-01