Pre Registration Associate-Full-time/Days
Houston Methodist West Hospital - Houston, TX
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At Houston Methodist, the Pre-Registration Associate position is responsible for pre-registration and pre-service collections tasks for ancillary, diagnostic and surgical services, and for confirming and entering pertinent demographic and insurance information in the Electronic Health Record (EHR). The Pre-Registration Associate employs effective communication skills in all interactions and promotes and adheres to excellent customer service standards. PEOPLE ESSENTIAL FUNCTIONSPromotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another achieve optimal department results.Contributes to patient, employee, and physician satisfaction. Proactively presents solutions to resolve access to care issues when possible.SERVICE ESSENTIAL FUNCTIONSApplies patience and diplomacy to sensitive situations, such as conflict regarding financial responsibility.Confirms registration and insurance data and obtains missing information with the patient or patient guardian/representative. Ensures all Centers for Medicare & Medicaid Services (CMS) regulatory items are completed properly, including Medicare Secondary Payer Questionnaire (MSPQ).Responds promptly to requests by staff, patients, and physicians.QUALITY/SAFETY ESSENTIAL FUNCTIONSFollows department telephone scripting guidelines when interacting with patients to maintain a high quality of service.Performs and appropriately documents the required number of attempts, according to policy, to contact the patient prior to the date of service to complete pre-registration tasks and collect patient liabilities.Ensures documentation standards are followed and account notations are made in the appropriate system(s) timely and accurately.Completes high-quality work while adhering to productivity standards.Uses safety protocols to properly identify each patient and ensures correct patient identifiers are properly noted in the account and all printed material for their visit.FINANCE ESSENTIAL FUNCTIONSCollects patient payments and negotiates as needed to meet minimally acceptable patient financial responsibility. If applicable, extends payment plans after receipt of the minimum required payment.Ensures protection of personal information. Adheres to all Payment Card Industry (PCI) compliance regulations.Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.GROWTH/INNOVATION ESSENTIAL FUNCTIONSDisplays initiative to improve job functions. Demonstrates adaptability and flexibility during changing demands. Offers suggestions to streamline process for efficient patient flow.Participates in various department and/or entity/system-wide projects and activities. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATIONHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)WORK EXPERIENCEOne year of healthcare experience in registering patients for medical services, contacting insurance providers or verifying insuranceCollection experience preferred LICENSES AND CERTIFICATIONS - REQUIREDN/A KNOWLEDGE, SKILLS, AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesProficiency in Microsoft office components (e.g., Outlook, Word) and knowledge of electronic health record software (EPIC preferred)Knowledge of Medicare, Medicaid and managed care reimbursement methodologiesAbility to manage multiple tasks, such as multiple phone calls, at one timeBasic medical terminology and knowledge of insurance requirements for physician visits and proceduresAbility to manage a fast-paced environmentAbility to flex hours and work/day assignments to meet needs related to unanticipated patient volumeWorking knowledge of Current Procedural Terminology (CPT), International Classification of Diseases (ICD)-9 and/or ICD-10 preferredSUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform NoScrubs NoBusiness professional YesOther (department approved) NoON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.On Call* NoTRAVEL****Travel specifications may vary by department**May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area NoCompany Profile:Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. The growing campus offers 253 beds and access to the most innovative medical and surgical care available, including cardiology and cardiovascular surgery; neurology and neurosurgery; comprehensive cancer care; orthopedics and sports medicine; gastroenterology; bariatrics; childbirth center with level III NICU; emergency care; and advanced imaging.Houston Methodist is an Equal Opportunity Employer.
Created: 2025-03-01