Manager, Field HR

ABM is seeking a Manager, Field HR to provide HR support as needed for accounts in the Northeast Region (MA and upstate NY) including oversight of two direct reports (Site HR Partners) at JFK and LaGuardia airports. This role is responsible for aligning business objectives with employees and front-line leaders and will act as an employee champion and change agent. The role assesses and anticipates HR-related needs and works in collaboration with HR centers of excellence to achieve talent goals necessary to sustain and drive business performance. The ideal candidate will have the ability to implement innovative and practical solutions through a strong process and metrics focus.   This is a Hybrid Role (expected to be in-office or in the field 3+ days/week) with up to 25% travel.   Essential Functions:  Build and maintaining an environment for our Team Members that results in a high customer focused and engaged workforce. Manage three Site HR Partners, providing HR guidance when appropriate. Review onboarding and orientation for new leaders. Analyze trends and metrics, seeking opportunities and strategies to improve trends in turnover, retention and key indicators of employee and customer engagement. Partner with leadership to understand current and future staffing needs. Partner with Talent Team to develop workforce plans that respond to current and future staffing needs. Partner with Learning & Development Team to ensure key programs are focused on front line managers and team members. Ability to read and understand data to inform continuous improvement and inform decision making. Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal as needed/required. Provide day-to-day performance management guidance to front line leaders (e.g., coaching, counseling, career development, disciplinary actions). Work closely with front line leaders to improve work relationships, build morale, and increase productivity and retention. Provide HR policy guidance and interpretation. Provide guidance and input on business restructures, workforce planning and succession planning. Identify training needs for business and individual coaching needs. Participate in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met. Partner with HR Centers of Excellence to deliver programs to meet organizational goals Review key business performance targets and their related talent implications with business leaders. Support customer retention and business development though direct involvement with key customer base. Identify and drive the sharing of best practices across functions to facilitate continuous improvement. Understand and mitigate corporate risk associated with relevant employment laws/policies.   Required Qualifications:  Bachelor's Degree in Human Resources Management or related field; Master's Degree preferred In lieu of degree, 10+ years of related experience required Minimum of 5 years of applicable experience in Human Resources, business operations or management Minimum of 2 years of people leadership experience Appropriate experience with a large hourly & distributed workforce is a strong plus Experience working with union and non-union employees preferred.  Must be able to travel up to 25% of the time.   Additional Skills & Abilities:  Bilingual/Spanish preferred Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy Strong consultation and communication skills Ability to effectively challenge, influence, and develop productive relationships inside and outside of HR Intellectual agility, interpersonal flexibility and deep curiosity to learn Exposure to strong process and project management discipline Effective team player and networker   Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits | Staff & Management #100 About Us ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes.

Created: 2025-02-25