Service Delivery Manager

Safety-Kleen in Baltimore, MD is seeking a Customer Service Delivery Manager to manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.  Everywhere industry meets environment, Clean Harbors is on-site. Why work for Clean Harbors?Health and Safety is our #1 priority, and we live it 3-6-5!Focus on maintaining sustainability and cleaning the Earth Mon-Fri 8am-530pm Comp $65k-75k plus annual bonus Benefits coverage after 30 days of full-time employment including 401K with Company matchOwn part of the company with our Employee Stock Purchase PlanOpportunities for growth and development for all the stages of your careerCompany paid training and tuition reimbursementEnsure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe mannerTrain, develop, and manage sales and service route driversManage flow of service requests to ensure customers are serviced in a timely and efficient mannerConduct End-of-day Check-In process with drivers to ensure daily expectations are met and employees are prepared for the dayFulfill duties of route driver when they are absentProvide field coaching and sales training to route driversMeet with customers periodically to discuss needsIncrease sales portfolio by identifying opportunitiesSchedule services to prevent and resolve route issues and complaintsEnsure completion and organization of all mandated paperwork and files.Perform other duties as assignedClass B CDL requiredObtain Hazmat and Tanker endorsements within 90 days of employmentLeadership experienceIntermediate computer skillsPreferred Qualifications:Previous dispatch/logistics experienceLeadership experienceClean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state/provincial, or local protected class. Clean Harbors is a Military & Veteran friendly company.*SK 

Created: 2025-02-24