CSC Dispatcher - Hourly

Job Title: CSC Dispatcher - Hourly  Job Location: Des Plaines-USA-60016  Work Location Type: On-Site  Salary Range: $14.96 - 22.73  per hour    About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Role Purpose Statement The purpose of this role is to efficiently schedule and dispatch work crews to meet operational demands while ensuring timely and safe execution of tasks. This role involves coordinating with various departments to allocate the right personnel and resources, track progress, and resolve any issues that may arise during service delivery. The position requires excellent organizational, communication, and problem-solving skills to ensure that work is carried out seamlessly and within established timelines, while maintaining high standards of safety, quality, and customer satisfaction. Main Accountabilities •    Monitors the proper staging of the galleys on the dock making sure that all galleys are available for uploading based on the dock sheet; •    Directs the actual loading of the galleys into the trucks and extends help to teams under time constraint; •    Coordinates with the controller/supervisors on any changes of flight assignment to respective teams; •    Ensures that all equipment changes are being staged properly and meets the appropriate service ready time; •    Verifies and covers all missing items from the galley before the same is actually loaded in the trucks; •    Ensures on-time dock departure of the teams in coordination with the dispatcher; •    Regularly checks the cooler and the entire loading dock for carts or items that might have been left by the teams; •    Covers any missing or requested items in the field when the same is not available in the Ramp Lead van; •    Caters extra-sections or even regular flights when manpower is shorthanded; •    Ensures that dock movers and loaders are cleaning the truck boxes before loading flights on the truck.   •    Ensures that dock, dock bays and ramp are kept clean and picked up at all times.  The Dispatcher/Controller/Lead is also in charge of the following; •    Maintains a temperature log of food items in the cooler and at the dock for all airlines •    Checks the phone messages for overnight sick-calls and calling another personnel for coverage; •    Ensures that all flights for the first bank is properly staged for on-time dock departure; and, •    Helps the supervisor for manpower requirement for the next shift and the following day. The Dispatcher/Controller/Leads are also in charge of the following; •    Takes care of FedEx/UPS/Admiral Club Deliveries and special request from customers  •    Stages ice and dairies for the red-eye flights; •    Ensures the cleanliness of the dock during and at the end of the shift; •    Performs special functions such as water service/charters in cases of very late flights and other special late-night requests from the airlines.   Knowledge, Skills and Experience LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Created: 2025-02-23